About New Homes Law:
New Homes Law is a leading, dynamic, client-focused legal services provider specialising in residential property transactions across the UK. We work with some of the country’s top new build developers and shared ownership housing associations, delivering a seamless and customer-focused experience. Our modern, forward-thinking approach combines expert legal advice with cutting-edge technology, ensuring an efficient and transparent journey for every customer. At New Homes Law, we invest heavily in innovation, professional development, and customer satisfaction, making us a trusted partner in the property sector and an exceptional place to build your career.
Your New Role:
As the Client Engagement Assistant, it’s your job to provide a seamless, welcoming and proactive experience for clients from the point of instruction throughout their conveyancing journey. Acting as the first point of contact, you’ll manage onboarding, support case progression through updates and client liaison, and work closely with Conveyancing Executives and the wider Conveyancing Assistants to ensure outstanding service delivery.
What You’ll be Doing:
Client Onboarding
* Act as the first friendly and professional contact for new clients.
* Guide clients through the onboarding process (ID checks, welcome packs, initial documents).
* Explain next steps clearly and manage client expectations.
Client Communication & Care
* Serve as a dedicated point of contact for general updates and reassurance.
* Proactively chase case progress and update clients where required.
* Manage incoming calls, emails, and walk-in enquiries, escalating where appropriate.
* Monitor service standards and report back to manager where required (response times, communication clarity).
Operational & Team Support
* Maintain accurate client records in case management systems.
* Support feedback collection and help monitor satisfaction scores.
* Identify common client issues and report trends for service improvement.
* Respond to and monitor online reviews.
* Reach out to clients that leave negative reviews to gather feedback on their experience and report back.
* Liaise with estate agents, brokers, and other third parties as necessary.
What You’ll Bring:
* Excellent communication skills, both verbal and written, with the ability to communicate clearly and empathetically with clients and colleagues.
* Strong organisational skills with exceptional attention to detail.
* Ability to prioritise tasks effectively and manage workload in a fast-paced environment.
* Self-motivated and capable of working independently, as well as collaboratively within a team.
* A positive, friendly and approachable demeanour, with a genuine focus on client care.
* Reliable timekeeping and consistent working methods.
* Professionalism under pressure, with the ability to handle challenging or emotional phone calls in a calm and composed manner.
* Strong ability to promote and represent a positive image of the company in all interactions.
* Willingness to learn, adapt to new responsibilities, and embrace ongoing personal development.
Compensation & Benefits working at New Homes Law:
In return, you can expect to work closely with an energetic team where your efforts and success will be noticed. We offer a competitive remuneration package as well as:
* Enhanced annual leave allowance including birthday leave and Christmas shutdown.
* Dog friendly offices!
* Casual Fridays: Employees can enjoy a relaxed dress code and a complimentary monthly lunch on Friday.
* Personal Development Plan tailored for your development
* Supportive Culture: A friendly, family-like atmosphere with a focus on employee well-being and career development.
* Performance Related Bonus Scheme
* Free eye tests and discounted eyewear
* Reward and recognition scheme: Employee of the month.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.