Responsible to:
Returns Management
Department:
Group Profit & Asset Protection
Location:
Kingsway DC - Rochdale
Hours:
Dayshift 4 Days on 4 Days off, team 1 & 2, 06:00-18:30
Role Overview:
The purpose of this job is to ensure that all types of Store & Supplier returns are processed end to end in accordance with company procedures. Also responsible for investigating warehouse adjustments and dealing with various stock checks throughout the DC to maximize accuracy and stock availability. To implement and ensure adherence to all company procedures and ensure the company’s exceptional standards are achieved.
Key Duties/Responsibilities:
* Unload, breakdown, and locate all inbound Retail Returns from both internal and external sources.
* Meet all KPIs set within the department.
* Process all Retail/internet Return types from across the group.
* Report any potential quality or product issues to the Management team for review.
* Complete returns documentation and liaise with suppliers via email and phone.
* Maintain daily logs of all return consignments pending dispatch.
* Sort, grade, and up-cycle selected types of stock.
* Assist with the ongoing development of colleagues and personal development.
* Liaise and interact with all operational functions within the DC to ensure that stocks and returns are processed and stored in their respective locations.
* Analyze adjustments and feedback your findings.
* Investigate stock movements within the department to ensure locations have the correct stock and quantities.
* Complete any other ad hoc tasks as directed by your line Manager in line with current responsibilities.
Skills, Knowledge & Experience:
* Good communication skills, both written and verbal.
* Shogun/WMS skills preferred but not essential.
* Computer literate with knowledge of Microsoft Office applications.
* Demonstrate a high level of literacy and numeracy to produce documentation and maintain accurate records.
* Ability to prioritize work.
* Ability to work as part of a team.
* Self-motivated with the ability to work on your own initiative.
* Effective communication and operation with all levels of staff.
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