Experienced First Line IT Support Engineer required to work for global manufacturing company in Plymouth. Reporting to the Second Line IT Support Engineer, the successful candidate will be responsible for providing first line IT support to local users in Plymouth, supporting 2nd line IT team at Plymouth and satellite sites and the wider UK business. The objective of the role is to provide IT support to users by responding to calls placed through the IT Helpdesk both in person and via email and Teams and the telephone. You will be working as part of the team to ensure all IT systems and applications and end point hardware are running smoothly, whilst ensuring users are provided with a first-class customer service experience.
This is initially a three month temporary contract to facilitate resource transition but could potentially lead to a permanent role for the right person.
Key Responsibilities:
* Provide a high level of service in response to the IT-related demands of other functions within the organisation
* Providing our users with a first-class level of customer service at all times, responding to IT support calls placed through the IT Helpdesk, via telephone and in person.
* Ensure Effective communication of IT activities to relevant users and stakeholders
* Working as part of the IT Support Team to ensure the smooth running of our IT systems and applications, ensuring excellent uptime levels across the multiple UK and Ireland si...