JOB DESCRIPTION: RETAIL ASSISTANT
Full Time, TW16 5HS
CUSTOMERS
* Give consistently good customer service - it is our aim that EVERY customer leaves our shops satisfied EVERY time.
* Acknowledge the customer immediately - be friendly, helpful and smile.
* Relay any customer concerns or queries to your Retail Manager.
* Always endeavour to answer the phone within 4 rings in your shop.
* Build a community inside and outside your shop.
TEAM WORK
* Contribute to the efficient running of the shop – make good use of your time and work well with the team.
* Serve customers, sell freshly baked products, prepare sandwich fillings, check goods in (if asked), display goods, display price tickets, wash up, clean counters and shelves, sweep, refresh and fill displays, make up boxes, fill bag hooks, and keep the shop and kitchen area clean, tidy, and hygienic.
* Maintain a positive attitude – be responsible, conscientious, professional, committed, cooperative, cheerful, polite, motivated, and proactive. Set an example for others.
* Take pride in your work.
MONEY
* Handle money responsibly and accurately to ensure till accuracy.
* Maintain adequate change in the till.
* Ensure security of money, keys, and premises.
* Count money daily before banking.
PRODUCTS
* Know our products, how to serve and display them, and understand stock rotation and waste control.
* Ensure all products are correctly named, categorized, and have price tickets displayed.
* Ensure no stale or bad goods are sold, and control waste.
* Display goods attractively under managerial guidance.
* Upsell products, including hot drinks and daily offers.
* Keep goods fresh and suggest new lines and promotions.
ADMIN & PROCEDURES
* Manage paperwork for orders.
* Meet food safety standards.
* Perform daily temperature checks.
CLEANLINESS AND HYGIENE
* Maintain a clean, tidy, and hygienic workplace.
* Follow basic food hygiene rules.
* Assist with cleaning in the shop and kitchen.
* Maintain personal hygiene and a neat appearance.
BENEFITS
* Uniform provided.
* Company events.
* Cycle to work scheme.
* Free bread.
* 50% off for employees.
* Pension scheme.
* A box of cakes on your birthday.
* Free meal provided every shift.
* Holiday entitlement of 28 days including bank holidays (pro-rata).
* Employee assistance 24/7 helpline offering free confidential advice and support.
Inclusion & Diversity
At Cavan Bakery, we all have a part to play in creating an inclusive workplace. We value diverse representation and recognize that all colleagues are uniquely different, bringing their own originality, creativity, and identity to work. Inclusion and diversity drive innovation, and we are committed to fostering a culture where everyone can be themselves. We welcome applicants from all backgrounds and cultures to join us on our journey.
#J-18808-Ljbffr