Senior Collections Analyst
£50,000-£55,000
Leicester + hybrid working (1-2 days per week in the office)
Harnham are working with a leading UK consumer brand on an exciting opportunity for an experienced analyst to join their credit function and shape the future of their collections strategy.
THE COMPANY
* A well-established UK retailer offering a broad range of products and credit solutions to a large customer base.
* The business has a strong financial track record and continues to invest heavily in data-led decision-making.
* Their credit and analytics teams are highly regarded within the organisation, with a strong focus on upskilling and professional development.
THE ROLE
This role sits within the collections strategy team, focusing on analysing customer behaviour and designing data-driven approaches to improve performance and customer outcomes. You will play a key part in shaping how the organisation manages and supports customers throughout their collections journey.
Specifically, you can expect to be involved in:
* Developing and optimising collections strategies and decision rules.
* Analysing customer trends, portfolio performance and workflow data to identify improvements.
* Helping rebuild the collections strategy suite following the rollout of a new scorecard.
* Supporting strategic initiatives to improve customer experience and repayment outcomes.
YOUR SKILLS AND EXPERIENCE
* Strong experience in credit risk or collections analytics.
* Proven ability to interpret customer and portfolio trends to drive strategy.
* Experience working with data to support decision-making in a regulated environment.
* SQL proficiency is essential; Python skills are beneficial but not required.
* Ability to communicate insights clearly and collaborate with cross-functional teams.
THE BENEFITS
* Competitive salary and hybrid working model.
* Opportunity to work on a major strategy transformation project.
* Strong culture of training, development and progression within the analytics function.
* Exposure to model-driven strategy and end-to-end decisioning.
THE PROCESS
* Initial 30‑minute interview (CV walkthrough and role discussion).
* Technical Excel-based task and presentation.
* Final on-site interview including a case study and culture-fit conversation.
* Offer!
HOW TO APPLY
Please register your interest via the apply link on this page.
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