We are looking for a Business Improvement Partner to step into a pivotal organisational transformation role at Hafod, where you'll shape, drive and support a culture of customer and colleague-centric improvements that will underpin improved service delivery, growth, efficiency and the delivery of Hafod’s missions and strategic objectives.
This is an exciting new role which brings together operational opportunities and challenges and supports the transformation of these into better ways of working and providing exemplar services our customers.
Working alongside Hafod’s business functions, the Business Improvement Partner will “lean into” the business and provide specialist skills and knowledge around process reengineering, data analysis, business intelligence and have the ability to deliver new ways of working and turn innovative ideas into reality.
The role is offered on a full-time basis until 31st March 2026 to cover maternity (36 hours per week), with the option to work a nine-day fortnight – have a day off every other week! We also embrace hybrid working with a mixture of office based, site-location and home working.
A valid driving license and access to a vehicle are desirable for this position as we have multiple sites across South East Wales and travel between sites maybe required.
What you'll do
Drive Business Improvement across the Organisation
* Get the basics right – Review our current business processes, and work with colleagues to ensure they are efficient and are customer centric
* Connect with you – Be a key advocate of change, and understand and unlock improvement ideas through proactive colleague and customer engagement
* Invest for a better future – through continuous improvement activities and projects realise service-based efficiencies by providing more effective ways of working
Further details about the key deliverables of this opportunity can be found in our job description andRecruitment Pack.
What you'll need
You will bring an extensive understanding of change management techniques, have a growth mindset and be able to challenge current business processes whilst outlining and delivering process improvements.
Demonstrable experience of effective liaison with colleagues, outside agencies, customers and key stakeholders to develop effective business partnership arrangements to delivery operational and transformational improvements.
Please read the job description for an exhaustive list of criteria required to fulfil this vacancy
Benefits
* Salary of £39,000 per annum (pro-rated Fixed term contract until 31st March 2026)
* 25 days annual leave (plus bank holidays) - increasing with length of service
* Option to work a nine-day fortnight – have a day off every other week!
* Medicash healthcare plan
* Generous pension contributions
* Join a socially conscious not-for-profit organisation
* Employee assistance programme and well-being resource available 24/7
* ‘Perks’ – a range of shopping and activity discounts and cashback options
* We are a Family Friendly organisation
* Develop with the support of our Learning and Development Team
Opportunities for development
We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.
Our Behaviours
Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.
Next steps
If you are interested in applying for this role, please click 'Apply' below.
Closing date: 7th July 2025
Interview date:23rd July 2025
Interviews will be held in person in our Head Office at St Hilary Court, Cardiff.
Hafod reserves the right to close this vacancy early should sufficient applications be received
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