Salary: £34,000 - 74,000 per year Requirements: Proven experience in an IT Support or similar technical support role Strong knowledge of Windows 11 and Microsoft Office 365 Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP) Good understanding of IT hardware, peripherals, and mobile devices Excellent troubleshooting and problem-solving skills Strong customer service and communication skills Ability to work independently and manage workload effectively Full UK Driving license Responsibilities: Act as the first point of contact for IT support issues, escalating where necessary Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems Provide support remotely, over the phone, and in person when required Assist in maintaining and updating IT documentation, asset records, and support procedures Help achieve companywide ISO 27001 accreditation Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems Technologies: Active Directory Azure Hardware Support Mobile Network Office 365 TCP/IP Windows Cloud Excel Fabric More: At Richard Irvin, an RSK Group company, we are seeking an IT & Systems Support Engineer to join our team based in Aberdeen, UK. This full-time, permanent position allows you to be part of an expert group of engineers, project managers, and compliance specialists dedicated to meeting our clients needs. We pride ourselves on creating a supportive and innovative workplace, emphasizing professional growth and inclusivity. We offer a comprehensive benefits package, including competitive salary, company pension, life assurance, and more, all aimed at fostering a fulfilling and dynamic work environment. last updated 12 week of 2026