Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey. Supporting the implementation and continuous improvement of the quality management system, ensuring compliance with business, statutory and contractual requirements. Works collaboratively with stakeholders to manage risk, enable change and strengthen organisational resilience and performance. The role of the SWITCH NCR Quality Engineer (QE) is to provide first line support to the HPC Quality team and Responsible Designer (RD) to ensure SWITCH associated NCR processes meet HPC business requirements and quality standards. They play a crucial role ensuring NCRs within SWITCH are managed in accordance with regulatory compliance. A SWITCH NCR QE is to ensure they provide proactive support to HPC business and stakeholders to manage SWITCH NCR users’ requirements and expectations: You’ll be responsible for: Tool Improvements, lead and manage both reactive and proactive improvement initiatives for SWITCH and PowerBI tools, collaborating with stakeholders to identify and implement meaningful enhancements. SWITCH technical functionality implementation / drops (managed via Jira Kanban), coordinate and deliver scheduled Accenture improvement releases, maintaining visibility of progress through Jira Kanban boards and ensuring timely resolution of items. They are responsible for pre and post-implementation testing to identify defects to be reported for resolution prior to release or re-release respectively. Documentation Maintenance, take ownership, maintain and make available to all users a suite of SWITCH NCR guidance material, ensuring content is clear, accurate, and aligned with the latest tool development and process changes. eNZO SWITCH NCR Page Management, oversee updates and structural improvements to the SWITCH NCR eNZO page, maintaining its usability as a go-to resource for all SWITCH NCR stakeholders. PowerBI Reporting, support the development, refinement and maintenance of SWITCH NCR PowerBI dashboards to support data-driven decision-making, improving performance and usability. SWITCH NCR mailbox management, the management of BAU onboarding requests. The SWITCH NCR QE role has both internal and external aspects with requirements to interface with stakeholders from HPC Quality team, RD and, when required, our suppliers. They will be directly involved in investigating potential SWITCH NCR issues, to either lead or support their resolution. They will also ensure that project quality is delivered consistently and in compliance with HPC Quality arrangements. You’ll need to have: Position requires background or understanding of Quality Management, including best practice for deployment by large, complex and contract-led organisations Strong organisational skills A proactive approach to problem-solving and continuous improvement The ability to influence and to provide constructive challenge which is accepted by others The ability to build effective relationships with internal and external stakeholders Able to support and implement practical solutions, whilst remaining open to the ideas of others Confident and articulate communicator, able to build effective relationships with internal and external stakeholders, able to speak and present material to a large audience Able to interface between project teams and with supplier organisations A team player who recognises how their position impacts and influences others Pro-active and flexible, being prepared to plan and work on own initiative Fluent in English language Excellent written English and attention to detail Excellent IT skills – MS Office (Excel, Word and PowerPoint) Ability to work effectively and consistently with Office 365 SharePoint and Teams collaboration platforms Our values Safety first - Going home safe and well\: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team. Client focus - Deliver on our promise\: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients. Integrity - Always do the right thing\: We influence positive outcomes within our industry, while always aligning with our compliance obligations. Create opportunity - For our people to excel\: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role. LI-Onsite