The job holder will provide administrative and typist support across any of the specialty/services provided by Westcliffe Health Innovations.
The job holder will have some involvement with Clinicians and relevant Team Leaders across the Specialty /services to ensure that patients are treated in accordance with the company policy and procedures.
The job holder will be expected to contribute to the daily delivery of the business by ensuring all tasks required by the Team leader are completed in as timely and efficient manner as possible.
It is expected that the job holder will contribute to the development of an efficient service.
Main duties of the job
The main purpose of the job is to aid administrative colleagues and to provide a comprehensive administrative service to consultants and administrative staff.
The post may involve some administrative duties when colleagues are on annual leave or absent due to sickness and will involve making independent judgements but referring to Senior Administrator/Team leader when necessary.
Job responsibilities
* Transcribe documents from dictated tapes or handwritten drafts.
* Prepare correspondence and reports by typing them accurately.
* Create and maintain digital records.
* Check completed work for spelling, grammar, punctuation, and format.
* File and retrieve documents, records, and reports.
* Carry out administrative tasks as assigned.
* Gather and organise typing material.
* Create spreadsheets and presentations, combining various data from existing files.
* Maintain physical and digital filing systems.
* Scan and print files, as needed.
* Keep information confidential in accordance with GDPR and confidentiality policies.
* Assist colleagues with workload, providing secretarial/administrative support relating to the Consultants and their teams, including typing, filing, faxing, photocopying, opening and distributing mail as appropriate.
* Support speciality/services in typing clinic letters and discharge summaries, medical reports, results letters.
* Assist with any data collection and input that is required at service level.
* May be required to book patient appointments in some circumstances.
* Ensure that files are kept up to date and that all investigations and other material are available for clinic appointments/admissions and that letters/results are filed in the appropriate place in the case notes.
* Ensure accuracy when administering any relevant IT systems. The systems will include Electronic Patient Record system 1 and/or other local IT systems that record essential clinical and personal information about patients via word, internet and email.
* Support administration colleagues during periods of sickness, annual leave or training with support and guidance from seniors as required.
* Work in close liaison with administrative colleagues and assist in the smooth running of the department to undertake other clerical duties as delegated by Senior Administrator/Team leader when necessary.
* Assist or participate in the training of staff, including temporary staff.
* Perform duties at a comparable level of responsibility associated with the work of the post, that may vary from time to time.
Qualifications
* GCSE grade C+ in English and Maths or equivalent.
* Leadership courses/line management courses.
* Any other appropriate NHS courses.
* Any software or IT courses.
Experience
* See attached person spec.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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