Our client is looking for a Business Support Officer - N4 (Secretarial and Administration) in the NE4 area for an immediate start. We are looking for enthusiastic team players who are committed to delivering an excellent, customer-focused service. You will work within a reactive team, supporting one of the service areas listed below. You should have strong communication skills and the ability to manage challenging situations, including supporting vulnerable service users over the phone and handling sensitive information appropriately. You will be able to multitask, manage a high workload, and adapt to changing priorities. Experience using a case management system would be an advantage. You should also be confident using MS Office / Office 365 and have a good understanding of data protection requirements. If you are motivated, adaptable and committed to providing high-quality customer service, we welcome your application. Main Duties: - To take part in identifying and embedding business process improvements. - To deal with enquiries, including technical queries about the service in line with our procedures and protocols. - To collate and prepare management information as needed. - To work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed. - To give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed. - To give interactive WP support to the allocated service using digital, audio or copy typing. - To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service. - To develop and maintain positive joint working relationships with relevant internal and external stakeholders. - To give a professional and courteous reception service as needed. - To account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations. - To promote and implement our equal opportunities policies in all aspects of employment and service delivery. Shift Pattern: Monday - Friday 08.45 - 5pm