Job Description: About the Role Our client is seeking a highly organised Call Handler to support their Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast-paced role where strong communication and attention to detail are essential. Key Responsibilities * Handle inbound and outbound customer calls to support timely job completion. * Schedule field staff and contractors to maximise productivity and meet SLAs. * Update and maintain records across systems including SAP. * Prioritise daily work using reports and jeopardy management tools. * Liaise with engineers, suppliers, and meter operator partners to coordinate work. * Produce and distribute operational reports. * Support the creation and processing of work orders and purchase orders. * Ensure customer queries are resolved professionally and escalated when needed. * Ensure compliance with Guaranteed Standards. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy. * Adapt to short-notice changes and support emergency response when required. Skills & Experience * Strong PC skills with the ability to learn multiple systems quickly. * Confident communicator with excellent customer service skills. * Able to work under pressure in a busy team environment. * Highly organised with strong...