The G DOC Services Manager is responsible for the day to dayoperational management of a portfolio of G DOC non GMS services, including SAS,Long Covid and other commissioned primary care contracts.
The postholder will ensure services are delivered safely,efficiently and in line with contractual requirements, performance expectationsand governance standards.
We offer a competitive and supportive package, including:
* 25days annual leave, rising to 30 days after 5 years (plus bank holidays)
* Flexibleworking options, including tailored hours and hybrid working wherepossible
* Strongfocus on career development and growth
* Supportivemanagement structures and central expertise
* Agenuine commitment to staff wellbeing
Interested?
If you are an experienced service manager whoenjoys hands on operational leadership, service improvement and workingacross a varied portfolio of services, we'd love to hear from you.
Main duties of the job
Manage the day to day operation of allocated non GMS G DOC services, ensuring clinics and pathways are delivered in line with agreed service models, capacity plans and procedures. Respond to service pressures and disruption, escalating significant risks to the Head of Operations, and support service mobilisation, change and closure.
Monitor and report on activity, access, waiting times and KPIs, supporting delivery of contractual requirements. Prepare performance reports, contribute to commissioner returns and implement agreed operational improvements.
Ensure services operate in line with governance arrangements and clinical policies, supporting the management of incidents, complaints and patient feedback. Maintain local risk registers and support regulatory compliance and inspection readiness.
Provide line management to service leads, coordinators or administrative staff as appropriate, supporting recruitment, induction, rota coordination and day to day staffing. Promote staff wellbeing, engagement and organisational values.
Monitor service expenditure against agreed budgets, escalating financial risks and variances and contributing to service reviews and business cases.
Act as the operational point of contact for commissioners and partners, building effective working relationships with internal teams. Support continuous service improvement, mobilisation of new contracts and the orderly transition or closure of services that are not renewed.
Job responsibilities
OperationalService Management
Managethe day to day operation of all allocated non GMS G DOC services.
Ensureclinics and services are delivered in line with agreed models, capacity plansand operating procedures.
Manageoperational issues, pressures and service disruption, escalating significantrisks to the Head of Operations.
Supportservice mobilisation, changes or closure.
Performance& Contract Support
Monitorand report on service activity, access, waiting times and KPIs.
Supportdelivery of contractual requirements
Prepareregular performance reports and contribute to commissioner returns and reviews.
Identifyoperational issues impacting performance and implement improvements.
Quality,Governance & Risk
Ensureservices operate in line with internal governance arrangements and clinicalpolicies.
Supportinvestigation and management of incidents, complaints and patient feedback.
Maintainlocal risk registers and elevate high level risks appropriately.
SupportCQC compliance and inspection readiness where applicable.
Workforce Management
Linemanage service leads, coordinators or administrative staff as appropriate.
Supportrecruitment, induction and training of staff supporting the services.
Overseerota coordination, leave planning and day to day staffing issues.
Promotestaff wellbeing, engagement and adherence to organisational values.
Monitorservice expenditure and workforce use against agreed budgets.
Supportthe Head of Operations in identifying efficient use of resources.
Escalatefinancial pressures, risks or variances in a timely way.
Contributeinformation for business cases or service reviews.
Stakeholder& System Working
Act asthe operational point of contact for commissioners and partners for day to dayservice matters.
Supportmeetings, reviews and discussions led by the Head of Operations.
Buildeffective working relationships with internal teams (clinical, governance,finance).
Activelycontribute to a culture of continuous service improvement and operationalexcellence across all non GMS services.
Identifyopportunities to improve access, efficiency, patient experience and staffworkflows within existing service models.
Useperformance data, patient feedback and staff insight to propose and implementservice improvements.
Supportservice reviews and improvement plans to ensure services remain responsive,compliant and aligned to commissioner expectations.
Sharelearning and best practice across services to promote consistency and quality.
Support theimplementation and mobilisation of new commissioned services and contractswithin the non GMS portfolio.
Coordinateoperational readiness activities, including staffing, rotas, pathways,reporting processes and local operating procedures.
Workwith internal teams to ensure new services are established safely, efficientlyand in line with contract specifications.
Escalaterisks, dependencies or capacity issues promptly to the Head of Operationsduring mobilisation phases.
Build and maintain strong working relationships withclinical leaders, managers and internal support functions.
Influence and negotiate with stakeholders at all levels toresolve operational issues, manage competing priorities and agree workablesolutions.
Use service data, operational insight and evidence topresent clear, reasoned recommendations and proposals.
ContractVariation, Review & Exit Management
Supportthe orderly closedown or transition of services and contracts that are notrenewed, ensuring continuity of care and clear communication.
Coordinatepractical arrangements related to service cessation, including workforceplanning, patient communications and handovers where required.
Ensureservice winddown activity aligns with contractual obligations, governancerequirements and organisational policies.
Maintainaccurate records and lessons learned to inform future service development andcontracting activity.
About us
G DOC LTD is a unique, GP-owned organisation, all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.
We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 50,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.
Qualifications
* Educated to degree level or able to demonstrate equivalent experience in healthcare, service management or a related field.
* Evidence of relevant continuing professional development.
* Management, leadership or service improvement qualification (or working towards).
* Training in quality improvement, project management or leadership development.
Experience
* Experience of operational management or coordination of services, preferably within NHS or NHS commissioned settings.
* Experience of managing the day to day delivery of services, including responding to operational pressures and service disruption.
* Experience of working with performance data, activity reporting, waiting times or KPIs.
* Experience of supporting service change or improvement, including implementing agreed developments.
* Experience of working with governance processes, including incidents, complaints or risk management.
* Experience of line managing or supervising staff, including day to day workforce issues.
* Experience of working collaboratively with clinical and non clinical teams.
* Experience of primary care, community services or non GMS commissioned services.
* Experience supporting contract delivery, commissioner reporting or service reviews.
* Experience supporting service mobilisation or the managed closure of services.
* Awareness of regulatory and inspection frameworks (e.g. CQC).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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