About Nteractive IT Coordinator Location: Surrey, UK. Office Based. At Nteractive, we bring experiences to life. Whether it’s global events, internal communications, or transformative campaigns, we help some of the world’s biggest brands connect with their people in extraordinary ways. And none of that happens without the right people, in the right place, at the right time. We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more. We’re looking for a friendly, organised and people-focused IT Coordinator to join our growing team. This is an office-based role for someone who loves technology, thrives on helping others, and brings clarity and structure to fast-moving environments. What you'll be doing As IT Coordinator, you'll be the first point of contact for all things IT—helping colleagues face-to-face and remotely to stay connected, productive and supported. You’ll manage our help desk, set up and decommission devices, and ensure the smooth onboarding and offboarding of employees across our global team. Key responsibilities include: Setting up and maintaining hardware (Windows and Mac laptops, iPhones, Android phones) and peripherals Providing first-line support via help desk, video calls and in person Monitoring and triaging help desk tickets in line with SLA and KPIs Managing IT asset lifecycle, including procurement, allocation, and decommissioning Tracking equipment and software usage to ensure compliance and record accuracy Handling onboarding and offboarding processes across the organisation Coordinating hardware logistics across the UK, US and international locations Liaising with suppliers and processing IT invoices and orders Supporting Microsoft 365 and Entra administration (desirable) Creating knowledge base articles and sharing best practices internally Supporting the IT and Operations team with licensing and compliance registers What you will bring We’re looking for someone who is approachable, proactive, and dependable—someone who combines technical capability with excellent communication and customer service skills. Proven experience in an IT support or coordination role Strong communication skills—both written and verbal Experience managing help desk ticketing systems and SLAs Comfortable supporting users in-person and via video (Teams) Experience with IT asset management, procurement and lifecycle tracking Organised, efficient, and able to manage multiple tasks Experience with onboarding/offboarding employees A natural problem solver with a helpful and professional approach Familiarity with Microsoft 365, Entra, and ITSM platforms (desirable) Why you'll love working here A genuinely supportive and collaborative culture where people come first A hands-on, varied role where you can make a real impact An inclusive, down-to-earth team passionate about quality and innovation Opportunities to learn, grow and develop within the IT and Operations space Benefits Annual leave – 33 days inc. Bank holidays Summer Hours Pension (5% employee, 3% employer) Wellbeing & Inclusion Initiatives including access to an EAP Enhanced Parental Pay Rewards & Recognition incentives Volunteering Day Private Medical Insurance & Cash Plan Generous Talent Referral Scheme Life Insurance Birthday vouchers Eyecare vouchers Other Requirements This role is office-based, we have on-site parking Minimum of 25MB download / 2MB upload home broadband speed (if occasional home working is ) If you're passionate about helping people, solving problems, and keeping tech running smoothly behind the scenes, we’d love to hear from you. For further details contact careers@nteractive.com. About us We are Experience Architects with an ambition to cultivate client trust and brand value. We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients. We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more. Our Commitment We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ, women, and people with disabilities, to apply.