A leading UK department store group is seeking a Service Desk Analyst for their IT team in Newcastle. This role involves providing essential 1st Line support to back-office users, ensuring accurate logging of incidents and service requests in a dynamic, hybrid work environment. The ideal candidate will possess relevant IT experience, strong customer service skills, and knowledge of Windows 10 and Office 365. This position offers perks such as a substantial annual leave package and various discounts in stores.
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