Senior Technical Fleet Associate General Information Press space or enter keys to toggle section visibility City Antrim State/Province County Antrim Country United Kingdom Department TECHNICAL CUSTOMER ESCALATION Date Thursday, September 11, 2025 Working time Full-time Ref 20036419 Job Level Individual Contributor Job Type Early Career Job Field TECHNICAL CUSTOMER ESCALATION Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Role overview Be the on-site go-to for all things print and scan across two main hospital locations and nearby office sites in County Antrim. You'll keep a fleet of Xerox multifunction devices (MFDs) running smoothly, tackle first-line faults before engineers are needed, support the Xerox Workplace Suite (XWS) and related tools, and manage escalations-so clinicians and staff can print and scan without disruption. What you'll do Front-line fixes & maintenance Diagnose and resolve hardware/software issues on Xerox MFDs (jams, error codes, first-line repairs, parts swaps). Perform routine and corrective maintenance; install/remove/retrofit devices as needed. Keep devices and surrounding areas clean and safe. Monitoring & administration Monitor print/application servers, queues, and alerts; create and maintain print queues. Use XWS and the wider Xerox tool-suite to triage remotely, push software/firmware where appropriate, and allocate the right part/resource. Escalation & SLA management Escalate promptly using the agreed procedure to minimize downtime. Own tickets through to closure ("closed loop"), hitting SLAs and providing clear ETAs/updates. Customer training & comms Train end-users on basic features and best practices. Communicate clearly with clinical and non-clinical stakeholders; be the friendly, proactive on-site contact. Reporting & continuous improvement Log all activity, parts, and changes accurately. Spot recurring issues, suggest improvements, and support deployments/projects. What you'll bring Essential Full driving license and access to your own car for travel between hospital and office locations in Co Antrim. Experience managing escalations and closed-loop resolution in a service environment. Working knowledge of PC desktop and networking (TCP/IP); exposure to standard enterprise networks. Strong communication (written, verbal, listening) and stakeholder skills; able to explain technical topics to non-technical users. Solid problem-solving and process improvement mindset. Comfortable prioritizing, multitasking, and working under pressure-independently and as part of a remote team. Competent with Excel/PowerPoint for reporting and updates. Experience supporting mid/large implementations/deployments (exposure level is fine). Nice to have 3 years in a similar service-led role. Knowledge of enterprise IT operations and networked printing/document workflows. Project coordination/presentation experience; service improvement planning. How you'll be successful High device uptime and healthy print queues. Strong first-time fix rate and smart escalations. SLA targets met; positive feedback from hospital and office users. Accurate records and clear, concise reporting. Working pattern & environment On-site across two main hospital hubs plus nearby offices in Co Antrim. Operate within hospital security, safety, and data-privacy standards at all times. \LI-AI1 \LI-ONSITE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.