Overview
We have an exciting opportunity to join the Visitor Experience team at Heaton Park as a Programming & Engagement Officer on a permanent basis.
This role is instrumental in ensuring that we have a fun, friendly and exciting offer throughout the year for our visitors. One week you might be working with a community organisation to deliver a programme of mindfulness activity aimed at independent adults, the next you could be creating a paid trail map which encourages families to explore our parkland and catch a glimpse of their favourite creepy crawly.
This role includes creating, coordinating and delivering a high-quality programme of activities alongside identifying and delivering commercially viable opportunities and working with new and existing stakeholders, charities and community organisations.
If you are successful in this role, you will join the Visitor Experience team at Heaton Park as we move from strength to strength with our delivery of an outstanding visitor offer.
Responsibilities
* Create, coordinate and deliver a high-quality programme of activities.
* Identify and deliver commercially viable opportunities.
* Work with new and existing stakeholders, charities and community organisations.
* Collaborate with the Visitor Experience team to enhance the visitor offer.
Essential Experience
* Working in a visitor facing role
* Creating and delivering a visitor programme or visitor activities
* Working in partnership with others, including community organisations
* Delivering activities which generate income
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester
Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:
* We take time to listen and understand
* We work together and trust each other
* We value our differences and treat each other fairly
* We own it and we’re not afraid to try new things
* We’re proud and passionate about Manchester
Benefits we offer
* Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Purchase up to two additional weeks.
* A generous pension – enrolled in the UK’s largest local government pension scheme, with life cover of three-times salary as a lump sum.
* Enhanced parental and carers leave – enhanced family leave options to support you and your family.
* Perks – discounts on a range of benefits including holidays, days out, and more.
* Learn and grow – access to diverse learning opportunities, onboarding, workshops, training, apprenticeships and qualifications.
* Good Employment Charter – secure, flexible work with pay reviewed annually and robust health and wellbeing support.
* Up to 3 days volunteering leave – paid volunteering leave pro‑rata.
Creating an Inclusive Team at Manchester City Council
We’re dedicated to creating a workplace that reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
* Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
* Accessible Formats: Our ReciteMe tool can be accessed through the accessibility options on the careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the recruitment panel’s minimum shortlisting requirements for the role and identify with at least one of the following criteria: members of the Armed Forces or veterans, current or former care leavers, or have a disability or long-term condition.
When You Join Us
We’re a Disability Confident Employer, offering:
* A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
* Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network to provide a safe inclusive space and opportunities to influence council practice.
* A commitment to accessibility and disability-friendly workplaces.
For more information about the role or any adjustments, email the role contact during recruitment.
What we will need from you if you’re successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we sponsor under the Skilled Worker route. Candidates are encouraged to consider their right to work options without Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful, the required pre-employment checks will depend on the role you’ve applied for; see the top of the advert for details. These checks are part of our commitment to safety and security.
Other relevant information
We want everyone to be able to be themselves at work. If you need additional support to undertake the duties of the role, we’ll make every effort to source necessary aids, adaptations or equipment. If any task is unachievable, we will look at redesigning parts of the role.
For more information about the role, please read the role profile attached.
Use of Artificial Intelligence (AI): AI can be a useful tool to support your application. All examples and statements must be truthful, factually accurate and taken directly from your own experience. Where plagiarism is identified, applications may be withdrawn and internal candidates may be subject to disciplinary action.
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