SYR are proud to represent a stellar client looking for an Aftersales Technician in Hampshire.
Key skills: A passion for boats; diagnostics and repairs; confident boat handling, power & sail.
Responsibilities will include but will not be limited to the following:
Commissioning new boats – in the UK and Europe, responsible for the day-to-day commissioning process, ensuring the highest standard of workmanship and customer experience.
* Arrival checks – unwrapping the boat; carrying out detailed checks against factory specification; fitting all loose equipment; reporting any shortfalls and warranty defects.
* Testing – carry out thorough operational testing of all onboard systems including plumbing, electrical systems including navigation, engines and gensets as well as all other mechanical systems.
* Onboard contractors – oversight, ensuring they work to high standards.
* Reporting/recording – document defects with technical summary and photographs, update progress via an interactive reporting App, and follow through to conclusion.
* Sea trials – carrying out sea trials to check all systems and sails underway.
* Handover – provide a detailed handover to the client, including full systems demonstration and sea trial in line with company guidelines. Ensure all documentation is completed and returned as required.
Aftersales support – providing world-class technical support and repairs.
* Owner/crew support – refresher training and boat handling.
* Warranty – carrying out diagnostics and repairs across the UK and Europe.
* Reporting – provide clear technical evidence and photographs for warranty analysis and reclaim.
* Annual inspections – as per factory protocols to maintain warranty.
* General duties – assist with shared functions and any other tasks to ensure smooth operation of the department, including good housekeeping of shed/stores and associated workspaces.
* Work must be carried out in accordance with the company’s Health & Safety policy.
Person Specification:
* Recent and relevant working knowledge within the leisure marine industry is essential.
* Proficient boat handling skills, ideally motor & sail. RYA qualifications are an advantage.
* Boat building skills/qualifications are desirable. A keen eye for detail is essential.
* Good understanding of modern boat systems, with electrical fault finding and digital switching knowledge required.
* Strong initiative, excellent communication, and interpersonal skills.
* Must hold a current UK driver’s licence.