Please note that due to this being a hybrid role, the successful candidate will need to live within commutable distance of our office in Stroud, Gloucestershire (GL5)
Do you have a passion for process? Are you someone who enjoys problem-solving and finding new ways to improve things? If so, Ecotricity B2B is growing and we're looking for a Process Administrator to come and join the team!
As a Process Administrator, you will play a key role in developing and managing our B2B process documentation, ensuring it is accurate, up-to-date and compliant with relevant legislation. Supporting the Process Lead, you will drive continuous improvement of our process controls, governance and documentation, championing process excellence across B2B. As part of this role you will also collaborate closely with Quality Assurance colleagues to make sure process requirements and relevant legislation are assessed robustly through our quality checks.
This role is all about developing and implementing best practise, so your attention to detail and commitment to excellence will be essential to succeed in role.
Core Responsibilities…
* Assist the Process Lead in managing and tracking process change requests, ensuring update requests are logged, assessed, and progressed through the correct channels.
* Take responsibility for keeping process documents up-to-date, correctly versioned and stored in line with document control procedures and ensure audit-readiness.
* Act as the point of contact for updating and revising process documents in response to new legislation or changes in business practices.
* Escalate process-related issues or requests, or dependencies to the appropriate stakeholders as needed to ensure timely resolution.
* Contribute to process improvement projects by providing administrative support, and by identifying opportunities for simplification or clarification.
* Collaborate with various departments to gather information and ensure all process documents reflect current workflows and best practices.
* Stay informed about process excellence best practices, emerging trends, and technologies to continuously improve our process management and methodologies.
* Any additional ad-hoc tasks as requested by manager or head of department.
About You
What we're looking for to succeed in this role:
You'll be detail-oriented with a logical, methodological approach to problem-solving and managing your work. Having an analytical mindset is important so you'll be comfortable interpreting data, identifying trends and making data-driven decisions. Ideally you'll have experience with process improvement and/or the energy industry though this isn't essential.
As the role requires working closely with stakeholders across the business, you'll be a people person with great communication (verbal and written) skills. Building open and effective working relationships with these stakeholders is key.
We're a small but growing team so you'll be expected to manage your own workload effectively so an ability to multi-task and prioritise within a fast-paced dynamic environment is important.
Finally we're looking for someone who's always curious, spots opportunities for improvement and works enthusiastically with the rest of the team to find solutions.
Knowledge Required:
* Understanding of energy industry (desirable)
* Excellent computer literacy including Microsoft Office Packages
* Previous experience in process documentation in a regulated environment (desirable)
* Working knowledge of Process Excellence principles (desirable)
Skill Set Required:
* Detail-oriented with a focus on accuracy and precision in documenting
* Excellent communication skills, both verbal and written.
* Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
* Ability to multitask and prioritise tasks in a fast-paced, dynamic environment.
* Previous experience with process mapping software e.g. Miro, Lucidchart, etc. (desirable)
Attributes:
* Methodical, logical, and organized mentality.
* Efficient at managing own workloads.
* Is receptive to feedback and acts accordingly.
* Manages relationships effectively both internally and externally.
* Great problem solver solutions focused and resourceful.
* Committed to continual improvement.
* Engaging and motivating attitude and style.
* Exceptional team player who builds open and supportive relationships.
* Flexible and adaptable approach to work.
Whilst the ideal candidate will be able to demonstrate most of the above we appreciate that everyone has different experiences. If you feel you don't tick all the boxes but are still interested, please apply as we'd love to hear from you.
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.