Client outreach PM and communications lead
We are partnering with a world-renowned tier 1 investment bank in the recruitment of a client outreach PM and communications lead.
This role involves end-to-end project management of regulatory and compliance outreach initiatives within markets, requiring close collaboration with Front Office stakeholders to engage priority clients while maintaining a high-quality customer experience.
Responsibilities include:
1. Ensuring robust processes and controls
2. Refining outreach strategies
3. Overseeing client communications at scale using relevant software tools
4. Managing client and internal mailboxes
5. Serving as a key escalation point
6. Leading junior resources in business analysis activities
A deep understanding of client static data, sourcing and maintenance processes, and the ability to interpret regulatory rulesets relevant to Markets products are essential. The role also ensures operational integrity through effective outreach documentation and milestone management.
To be considered, candidates should have:
* Minimum 10 years of relevant work experience
* Good knowledge of financial markets, risk, controls, and key regulatory initiatives impacting markets
* Big 4 / consulting background preferred
* Strong business analysis skills, demonstrating the ability to organize complex information into structured, high-quality work products under tight deadlines
* Strong stakeholder engagement skills, with confidence to liaise across all key stakeholders and present at all levels of management
* Attention to detail, ensuring deliverables meet Citi PMO and audit requirements
* Team player with coaching abilities
* Solid project management and organizational skills, including planning, risk/issue management, and delivery
The role is initially for 9 months and may extend. It is a hybrid role requiring the successful candidate to be in the Belfast office 3 days per week.
If you're interested, please send an up-to-date CV. If this role isn't a perfect fit but you're exploring new opportunities, contact us for a confidential career discussion.
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