* Position: Operations Coordinator
* Salary: £27,000 – £34,000
* Location: Crawley/ Horsham
* Hours: Monday – Friday (full time onsite)
* Benefits: On-site parking
An established logistics company is seeking a proactive and customer-focused Operations Coordinator to oversee day-to-day operational functions, customer service, and overall business efficiency. As an Operations Coordinator, you will be a hands-on, relationship-driven individual who thrives in a fast-paced environment and is eager to contribute to both operational success and client engagement.
Responsibilities:
* Support the operations team in fulfilling customer requirements.
* Plan and organise your workload, working both independently and as part of a team.
* Engage with existing clients via phone, video calls, and in-person meetings.
* Coordinate air, road, and sea shipments within the UK and for cross-trade movements.
* Ensure billing accuracy and apply sound commercial judgment on customer margins.
* Prepare and present quotations for project-based, ad-hoc, and regular shipments.
* Complete job files accurately and enter bookings into the internal management system.
* Track and trace customer shipments, updating portals and sending milestone reports.
* Ensure compliance with both internal policies and external regulatory requirements.
* Assist in pick/pack/distribution activities as needed (manual tasks involved).
* Build strong internal relationships across operations, finance, transport, and management.
* Participate in the on-call rota, shared equally among the team.
* Prepare monthly client reports and communicate key insights.
Skills & Experience Required:
* 2+ years experience in Freight Forwarding.
* Experience dealing with airlines or shipment companies directly.
* Ability to create and articulate reports and customer proposals effectively.
* Time management skills with the ability to prioritise tasks.
* Management and leadership skills with a proactive mindset.
* A ‘go the extra mile’ mentality to ensure operational excellence.
* Proficiency in Microsoft Office (Excel, Word, etc.).
* Strong customer service skills with proven interpersonal abilities.
* Ability to work autonomously, using initiative to solve problems.
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