Sports and Events Support Manager Salary - £30,025 - £33,699 Hours - 37 Contract type - full time Job Purpose and Role Supporting the Sports & Events Manager and General Manager in service delivery and facilities in the centres, including, customer service, cleanliness, staffing, health & safety and brand standards. Ensuring that Key Service Performance Indicators are met. The Sports & Events Support Manager is responsible for operational delivery of high-quality services within the centres including facilities management and ensure Health & Safety guidelines are adhered to as defined by business needs. Principal Duties and Responsibilities - To be responsible for the operation of the centre, to be accountable for all monies received and to ensure all financial and administrative procedures are carried out correctly. - To raise orders and sundry debtors using the council’s finance system as requested by the Sports & Events Manager and General Manager - To deal courteously, efficiently and effectively with all customer needs, complaints, accidents, incidents and defects as they arise and fully complete relevant report forms. - To communicate daily with the Facilities teams in order to pass on and receive information and ensure that the centre is operating efficiently and effectively. - To ensure that the facilities are of an acceptable standard of readiness and cleanliness, are fully operational and available for public use at all times to ensure a high standard of service delivery to customers. - To supervise and where required instruct in the safe use of the facilities by customers ensuring compliance with the appropriate procedures and providing advice and assistance in the use of equipment. - Undertake point of sales duties as required, including issuing tickets, safe receipt of income, the issuing of equipment and supplying customers with relevant equipment, receipt and correct storage. - Ensure that the equipment and plant at the centre is fully operational at all times, identifying, repairing or reporting defects as required. - In the event of an emergency incident, to exercise the appropriate control and management, working within the established emergency procedures. - To be a key holder and be on standby on a rota basis for emergency call outs at facilities operated by WV Active. - To complete daily Duty Manager shifts, leading by example, supervising operational shifts and carrying out any other duties as required commensurate with the posts level of responsibility (including cover at other Centres). - To produce rotas for centre staff on a shift basis, keep up to date, monitor attendance and obtain cover for staff when on leave or unable to work, to ensure safe and effective staffing levels for all activity areas at all times. - To co-ordinate and plan the schools and learn to swim program, ensuring that KPI’s are met and regularly monitored, meetings are held with teachers, and that customer enquiries and complaints are responded to in a timely manner. - Provide visible leadership to all Centre staff, ensuring they are highly trained and motivated and operate at high levels of both performance and efficiency. - To assist with the management and growth of the events program and other activities to drive income, increase participation, and help deliver Public Health outcomes, by linking in with local, regional and national groups/organisations. - To manage the Bookings and Events Co-ordinator and to ensure all booking procedures and events are managed effectively and professionally, including management of invoicing and debt management - To ensure team members are effectively managed and supervised and that all people management procedures are operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline etc). - Maintain security of the premises throughout the opening hours and during locking up procedures. - To regularly patrol inside and outside of the facility in order to monitor and address cleaning and maintenance issues and ensure standards are maintained. Qualifications and/or Training - RLSS National Pool Lifeguard Qualification - First Aid at Work Certificate - Pool Plant Operator Certificate - Level 2 Health & Fitness Certificate (or ability to achieve within 6 months) - Mandatory Health and Safety training - Safeguarding awareness Note: The grade for the job includes consideration for the nature of the job, which will include providing a service at times customers find convenient, e.g. weekends, early mornings, evenings and Bank holiday work. Customer demand/ usage will determine working patterns. There will be no additional payments over and above the grade indicated which takes account of the working pattern requirements. This post is subject to a satisfactory Disclosure and Barring Service (DBS) check. About Us: Join the City of Wolverhampton Council's WV Active team! We are dedicated to delivering high-quality services to our community and promoting active lifestyles. Our WV Active centres provide a welcoming environment for all, and we are looking for a passionate and self motivated Centre Support Manager to help us grow the business and deliver an excellent customer experience. For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification. Should you wish to discuss this opportunity further, please contact James Hayes - james.hayes@wolverhampton.gov.uk For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here. Attached documents Sports and Events Support Manager JD-PS 3.docx