Retail Store Manager – 40 hour contract
We are looking to open a new store in June 2026 and need a Retail Store Manager to lead the team and deliver excellent commercial performance.
Responsibilities
* Leads, coaches and develops the team to deliver excellent customer service and achieve store targets.
* Acts as a brand ambassador, inspiring the team to follow the company values.
* Owns store performance, using data and insights to drive results.
* Ensures high standards of visual merchandising, stock availability and store presentation.
* Recruits, onboard and trains new team members, building a high‑performing, engaged team.
* Manages rotas, payroll and operational tasks to maintain efficient day‑to‑day running.
* Maintains compliance with health & safety, cash handling and loss prevention policies.
* Fosters a positive, inclusive and supportive team culture where people feel developed and genuinely cared for.
* Collaborates with your Area Manager, other stores in the area and central teams to implement business initiatives and share feedback from the shop floor.
Qualifications
* Proven experience in a retail management role.
* Strong leadership and people‑development skills.
* Commercial focus and track record of delivering results.
* Excellent communication, planning and organisational abilities.
* Confidence in using data to inform decisions and improve performance.
* Flexible, resilient and able to adapt to changing priorities.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience managing recruitment, training and performance processes.
* Tech savvy with back‑office systems, EPoS tills, emails and video calls.
Perks and Benefits
* 25% colleague discount and exclusive double discount days.
* MyWorks access to online discounts across hundreds of retailers, holidays, utilities, tech and more.
* Family‑friendly leave with enhanced maternity, paternity and adoption pay.
* Holiday entitlement of 33 days, including bank holidays.
* Stream: claim early access to 50% of your wages as you earn them.
* Can‑Do Academy: further training and development.
* Share Scheme: opportunity to own a share of the company.
* 24/7 support for you and your family through the Retail Trust Employee Assistance Programme.
* Healthcare Cash Plan to support everyday healthcare costs.
* Long‑service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Company Purpose
To inspire reading, learning, creativity and play.
Equality, Diversity and Inclusion
We are proud to have an inclusive culture where everyone can be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will support reasonable adjustments for interviews.
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