Overview
Modality Partnership Nottingham Division has full-time or part-time vacancies for a Patient Services Assistant (Receptionist) at Wellspring Surgery. The postholder will provide support to patients, doctors, the practice manager, and the extended Primary Care Team to ensure the smooth day-to-day running of the Practice as an integral part of the patient services team. We are seeking dedicated postholders who display our CARE values: Commitment, Accountability, Respect and Excellence. Salary for this role is £12.24 per hour, £23,933.55 per annum WTE.
This job is suitable for individuals who are problem-solvers, enjoy interacting with patients and service-users, have a passion for providing high quality customer service and ensuring patients have a positive experience. The role is an all-rounded, patient-facing and back-office administration role; we are seeking individuals who are caring, compassionate and confident, who demonstrate effective communication, excellent customer service skills, IT skills, and the ability to support patients with general enquiries and signpost them to the most appropriate team member or service. The postholder will be a key member of the practice team, responsible for completing a variety of tasks including dealing with patient requests (e.g. appointment booking), general enquiries in person and over the telephone, as well as performing a number of administrative duties.
The role is not a regular 9am-5pm job and is not a pure reception role; the job requires innovation, flexibility and commitment. The postholder will be required to work resourcefully as part of the team to ensure tasks are completed.
We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients with a workforce of 1500+. We are unique and continually seek ways to improve service delivery through new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to harmonise ways of working and improve practices to benefit patients and staff.
Most reception roles focus on patient or customer-facing responsibilities. This is a role that will also equip you with a portfolio of administration skills associated with the reception back-office function within Primary Care, to enable sustainable changes.
All employees are welcome to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.
Equal Opportunities – Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all potential applicants in line with the Equality Act, 2010.
Benefits and features:
* Enrolment to the NHS pension scheme
* Annual leave minimum 27 days, plus 8 days bank holiday pro rata
* Employee discounts and benefits scheme
* Employee assistance programme (EAP)
* Education and career pathways
* Enhanced family-friendly policies
* Flexible working
* Wellbeing support and initiatives
If you are interested in learning more, please read on.
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