Overview
Victim Care Coordinator position at Catch22, Manchester, United Kingdom. The role supports victims of crime across Greater Manchester, managing a caseload of referrals and acting as the primary point of contact throughout the victim’s journey.
Responsibilities
* Provide effective interventions to support victims of crime and those in need, delivering support over the phone or in-person.
* Manage a caseload and report caseload data to leadership with accurate recording.
* Perform administrative duties as required and engage with partnerships to ensure the service provides strong emotional support.
* Act as lead specialist in one of the following areas, keeping services current and building expertise: Domestic Abuse; Sexual Violence; FGM; Children and Young People; Gangs and Knife Crime; Modern Day Slavery; Hate Crimes; Equality, Diversity and Inclusion; Fraud; Radicalisation.
Qualifications
* Experience of working with or supporting vulnerable people, through paid or voluntary roles, or personal experience.
* Knowledge of safeguarding.
* Basic level of education; good verbal and written communication for casework evidence.
* Good basic IT skills; daily use of systems for administrative duties and reporting.
* Non-judgmental and non-discriminatory approach; ability to work with diverse victims and collaborate with a range of skilled workers.
* Strong communication skills; active listening and the ability to articulate solutions to support service users.
* Resilience and commitment to achieving positive outcomes for service users.
Additional Information
* Applicants should review the Job Information Pack. Reference REF3498F in messages.
* Right to work in the UK required; enhanced DBS and police vetting checks; eligibility for NPPV checks; driving license and access to a vehicle may be required for work.
* Contract: Permanent; Hours: Full-time, 37.5 hours per week; Location: GMP HQ, Newton Heath, with remote working and community-based duties.
* Screening and recruitment notes: Safer recruitment practices; AI-generated applications not accepted; pre-employment checks will be conducted.
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