Job Description
We are recruiting an Admin Assistant for a 6-month contract in Gateshead.
Reporting to the Product Line Manager, the Administrator will be responsible for inputting and processing customer enquiries, quotations, and orders using the ERP and CRM systems. The role focuses on improving customer satisfaction by reducing response times and simplifying the customer experience, following company procedures to ensure timely completion of administrative tasks aligned with internal KPIs.
You will collaborate with the Quotation Team to pursue customer orders and support customers where possible. This role offers the opportunity to utilize and develop your administrative and sales skills, including analyzing quotation and order trends to enhance conversion rates. Additionally, you will contribute to continuous process improvements within the department to increase efficiency in line with company strategy and vision.
DUTIES & RESPONSIBILITIES:
1. Process customer enquiries, quotations, and orders efficiently using ERP and CRM systems.
2. Manage and log daily enquiries from customers and internal teams, with support from Sales Engineers and Coordinators.
3. Represent customer interests within the business to facilitate timely resolutions.
4. Support the measurement of departmental KPIs in collaboration with the Coordinators.
5. Adhere to all departmental and company procedures.
6. Perform other duties as reasonably required by the line manager.
7. Ensure compliance with health & safety, quality policies, and housekeeping standards.
Desired Qualities/Qualifications
Qualifications:
* Essential: Secondary school level Maths and English.
* Desirable: Higher education qualifications.
Experience:
* Essential: Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook).
* Desirable: Experience in a similar role, within a sales environment, and familiarity with sales practices, procedures, and ERP/MRP systems.
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