Purpose of job
This role is to deliver a modern workplace, ensuring the end user experience when using technology is seamless, simple, and integrated.
It is expected that the candidate will have the capabilities and proactive approach to drive continuous process efficiencies, delivery method improvements and management techniques to deliver smoothly across the laptop / mobile estate at both a hardware and software level. Naturally, this will cover optimisation and performance monitoring alongside frequent analysis of user feedback and requirements to enable an aligned approach.
A requirement to maintain a close working relationship with other team members to ensure consistency, support, knowledge is imperative.
Accountabilities
Main accountabilities include but not limited to:
1. Improving the user's digital experience
2. Device management
3. Software and OS (Operating Systems) deployment and management
4. Configuration and user settings management
5. Investigate potential and actual service problems and recommend & test proposed solutions
6. Software version control
7. Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket.
8. Liaise directly with users and key stakeholders (internal and external) to understand and resolve issues
9. Managing 3rd party relationships used to deploy and maintain services
10. Delivering of system status via mature reporting processes
11. Work on roll-out and delivery of IT projects / Service Requests
12. Assisting in all departmental responsibilities as and when required
13. Travel as required across all Birketts offices.
Skills
Essential Experience:
14. Proven experience in technical role, preferably in a modern workplace environment
15. Working in an Enterprise IT environment
16. Configuring and maintaining SCCM/MECM
17. Intune / Autopilot
18. Working with stakeholders to provide support and continuous improvements
19. Group Policy
20. OS and Application configuration packaging and deployment
21. Experience of an O365 environment
22. Supplying support to users
23. Leading deployment projects
Beneficial Experience:
24. Experience of optimising user workplace experience
25. Azure Enterprise apps and SSO
26. End user engagement / satisfaction surveys.
Equal opportunities
One of the best things about joining Birketts is our rewards package. At Birketts we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
27. 25 days holiday (FTE) plus Bank Holidays rising with service / promotion
28. Long Service holiday award – 1 extra week every 10 years’ continuous service
29. Private Healthcare with BUPA (offered after probation is passed)
30. Scottish Widows Pension Scheme (5% employer / 5% Employee)
31. Staff Profit Share / performance bonus
32. Life Assurance - 4 x salary / Permanent Health Insurance
33. Paid CSR day (Corporate Social Responsibilty)
34. Enhanced Maternity/Paternity Leave
35. Subsidised gym membership
36. Electric car scheme
37. Eye Care Voucher
38. Agile Working Policy
39. Dress for your Day Policy
We are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.