The Role
To liaise with relevant Clinical Secretaries, Waiting List Team, Pre-Assessment Unit Staff and patients to provide a timeous and efficient Appointment Service for Pre-Surgery Assessment Appointments. To process pre-assessment requests received from a wide range of staff and departments, with responsibility for actioning and appointing patients within agreed departmental/operational protocols ensuring national guarantee wait time is adhered to.
To liaise with Waiting List Team in order to facilitate waiting list initiative sessions by reacting to ad hoc and urgent requests.
To liaise with Anaesthetic Department in the appointing of patients requiring review by Consultant Anaesthetists.
To participate in Pre-Assessment Assessment Team Meetings contributing to any potential service improvements.
To provide cross cover for other posts within the Pre-assessment service/Waiting Times Team during periods of annual/sick/other leave.
To notify patients of admission for surgery, dealing with cancellations and re-filling of same with responsibility to ensure maximum uptake of appointment slots.
To arrange patient transport in liaison with Patient Transport Services. To ensure stationery supplies are maintained.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
1. Educated to SVQ3 or equivalent level is desirable with at least 3 years experience within the National Health Service.
2. Demonstrate good organisational and communication skills required to work with a wide variety of staff groups.
3. Ability to work under constant pressure.
4. An ability to compile and review figures.
5. Knowledge of software systems.
6. Keyboard skills.
7. A drivers license is required this must be a full UK/EU/EEA license.
It would be great if you also have
8. Educated to National 5 level or equivalent
9. NHS administration experience
10. Patient scheduling
11. Experience of Trakcare, Clinical Portal and
12. Microsoft office packages
13. Knowledge of NHS waiting times.
14. Tolero and Milan reporting tools
15. Ability to prioritise and work on own initiative
16. Ability to work under pressure
17. Able to work well as part of a team
18. Resilience
19. Enthusiasm
20. Motivation
21. Positive outlook
22. Responsive to change
Contract type
Fixed Term - 6 Months
Full time
37 hours
Please note this is a 6 months fixed term post. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
Location and Working Pattern
This role will be based in Administrative Services within University Hospital Wishaw.
The working pattern for this role 9am - 5pm.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
23. A minimum of 27 days annual leave increasing with length of service
24. A minimum of 8 days of public holidays
25. Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
26. Paid sick leave increasing with length of service
27. Occupational health services
28. Employee counselling services
29. Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .