Are you conscientious, organised and reliable? Do people describe you as a great listener with a calm, friendly manner? If you’re looking for a role with sociable hours, supportive colleagues and the chance to make a real difference to customer experience, this could be the perfect next step.
Based at our Head Office in Ampfield, Romsey, this is an on‑site role, so you will need to be willing to commute to our offices each day. The position is offered on a six‑month fixed‑term contract to support our peak trading period. You will work 37.5 hours per week, Monday to Friday from 8:30 to 17:00, with a full‑time salary of £25,759 per annum. We are also very happy to consider part‑time applicants, with salary calculated on a pro‑rata basis.
This is a varied and engaging opportunity to support our Online Shop and Hillier Gardening Club during our busiest season. You’ll join a dedicated team representing a respected horticultural brand with over 150 years of heritage, helping to ensure every customer receives the exceptional service Hillier is known for.
Role Responsibilities
1. Respond to enquiries relating to the Hillier Online Shop, garden furniture orders and Gardening Club membership
2. Maintain accurate customer records in the Hillier Customer Database
3. Communicate with customers via email, phone and social media
4. Monitor and respond to Feefo and Google service and product reviews
5. Work confidently across EPOS systems, including Tableau
6. Deliver a first‑class customer experience
7. We are looking for someone who brings warmth, professionalism and a genuine desire to help others.
You will thrive in this role if you can demonstrate:
8. Previous experience in a customer‑facing role
9. Confidence communicating with a wide range of people
10. Excellent written and verbal communication skills
11. Strong IT skills and the ability to learn new systems
12. A calm, solutions‑focused approach under pressure
13. Ability to work independently and manage your own workload
14. A friendly and professional phone manner
15. Interest in horticulture (preferred)
16. Knowledge of social media platforms (preferred)
Benefits
17. 31 days annual leave (pro-rata for part time/fixed term)
18. 20% staff discount at all Hillier Garden Centres
19. Full training
20. Online Learning Hub
21. Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal, and personal/family matters
22. Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
23. Free on‑site parking
With over 150 years of horticultural expertise spanning six generations, Hillier is internationally recognised for quality, innovation and excellence. We operate 22 garden centres, an online shop, four nurseries and a wholesale tree division across the south of England and proudly hold the world record for the most consecutive gold medals at the RHS Chelsea Flower Show. We are passionate about what we do and committed to building long‑lasting relationships with customers and communities. Joining Hillier means becoming part of a supportive, evolving business where your contribution truly matters.
You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.
Please note that we will only consider candidates who are already located in the UK and have right to work status.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.