The Valuation Office Agency (VOA) is the public sector’s property valuation experts and advisers, with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue, which benefits communities and touches every citizen and business across England and Wales.
We champion the values of professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow, and excel. We offer opportunities for personal development and growth, empowering our colleagues to succeed by supporting them throughout their careers.
Strategy Lead – Role Overview
As Strategy Lead, you will be part of the Strategy team reporting to the Head of Strategy. The Strategy Team sets the long-term direction for the VOA across three strategic objectives: providing trusted valuations efficiently; delivering an excellent customer experience; and being a great place to work.
We collaborate with policy, operations, and central functions to define and prioritize the Agency’s short, medium, and long-term goals. We analyze data to develop evidence-based proposals and solutions for complex challenges. We design and implement actionable plans based on these insights.
The Strategy Team is part of the broader Strategy and Transformation Group, supporting all aspects of the Agency to develop and implement successful transformation initiatives. We ensure alignment across programs and projects by providing a comprehensive overview of the Agency’s strategic landscape.
Initially, as Strategy Lead, you will be responsible for the VOA’s Customer & Channel Strategy, ensuring that our activities and transformation plans align with customer priorities. You will collaborate with operational, data, customer experience, communications, and transformation colleagues to embed the customer’s strategic priorities into the broader Agency framework. The role involves significant senior engagement and stakeholder management.
The role will also support broader strategic initiatives related to VOA’s transformation and operational improvements.
Strategy Lead – Key responsibilities
The Strategy Lead plays a key role in developing VOA strategies and translating them into actionable designs and delivery plans. Key responsibilities include:
* Owning the Customer & Channel Strategy, ensuring alignment with customer priorities and stakeholder needs.
* Leading Strategy Development by defining strategic ambitions, creating business cases, conducting analysis, and establishing steps for implementation.
* Transitioning strategies into design and delivery, refining roadmaps, testing assumptions, conducting cost-benefit analyses, and working closely with design, delivery, and operational teams to maintain strategic vision.
* Providing strategic input into investment cases, portfolio assessments, and annual business planning.
* Managing stakeholders by developing effective relationships to facilitate collaborative strategy development.
* Building strategic capability within the team and across the organization through personal development and training.
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