Overview
Senior Retail Sales Advisor role at Brewers Decorator Centres in Epsom. 40 hours per week over 5 days, Monday to Friday with Saturdays on a rota. Competitive salary plus pension and company benefits. The role involves providing exceptional service to customers in store, keeping the branch running smoothly and efficiently, and providing essential support to the Branch Manager. Experience with our products isn’t strictly necessary if you are a natural leader with strong customer service, sales experience and team working skills.
Located on Longmead Industrial Estate, our Epsom Store stocks a wide range of designer and trade paints, decorating equipment and accessories, complemented by wallpaper books. Store opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.
Brewers Decorator Centres are the largest independent supplier of decorating materials, with over 120 years of heritage and over 250 stores nationwide. We place great emphasis on development and growth of our colleagues and operate with a culture of supporting one another.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment to succeed and will support reasonable requests where we can.
Responsibilities
* Assist the Branch Manager with developing the branch and the team, including deputising in their absence
* Provide exceptional service to customers in branch to deliver on our reputation for quality Brewers service
* Hold keyholder responsibilities, cashing up and associated supervisory tasks
* Allocate work to the team, keeping them motivated and driven
* Use product knowledge to provide recommendations and help customers find the best product for their needs
* Plan and agree sales forecasts with the Branch Manager in line with Company targets
* Ensure orders and enquiries are dealt with and followed up promptly
* Mix paint for customers, process specialist orders, and request special stock within the Branch network
* Build relationships with customers to identify their needs and provide a comprehensive service
* Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
* Assist with stock maintenance in the branch
Who We Are Looking For
* Experience in a retail environment, ideally in a team leader or supervisory role
* Exceptional customer service and communication skills, to translate customer requirements into product recommendations
* Highly motivated with drive to succeed
* Approachable with an open and friendly personality – happy to help both customers and colleagues
* Ability to motivate and inspire colleagues to achieve high levels of customer service
* Enjoys team work but can be relied upon to work independently when needed
* Keen to learn, develop skills, and progress within the industry
* Ideally lives close to the store to respond to potential out-of-hours alarm calls
* Interest in the industry is advantageous but not essential as product training will be provided
In return we offer
* Competitive salary
* 31 days holiday including bank holidays, increasing with service
* Free life assurance
* 5% employer contribution to the pension plan (subject to employee contributions)
* Stream - money management app for access to a percentage of pay as you earn it
* Employee Assistance Programme for colleagues and dependents
* Virtual GP service for you and dependents
* Medicash optional healthcare reimbursement
* Brewers colleague discounts on home improvements
* Discounts with selected partners
* Additional financial support such as Cycle to Work, Season Ticket Loans and Helping Hand Loan
* Staff uniform and uniform cleaning tax relief
* Comprehensive Induction and ongoing development
* Post-qualifying benefits such as profit-related pay, enhanced maternity/paternity pay and access to Holiday Homes in Cornwall or the Lake District
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form. This role may be removed from listings before the closing date if we are successful in filling the position.
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