General information
Job Posting Title Associate End User Compute Engineer (Site Services) Date Tuesday, May 19, 2026 City Cardiff Country United Kingdom Working time Full-time Closing Date 26-May-2026
Description & Requirements
Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Role Summary
As a Junior Site Services EUC Engineer, you will be trained to deliver high‑quality second‑line IT support to all Maximus UK end users and partner organisations. This role provides an excellent opportunity to develop technical expertise within a supportive environment. You will primarily provide on‑site support for users based at the Maximus UK CNN Cardiff (Nantgarw) office, while also supporting remote CX contact centres in Leeds and Leicester. In addition, you will assist home‑based workers using approved remote access tools and support methods.
With structured training and ongoing support, you will develop into a subject matter expert in the technologies deployed across the Maximus UK end‑user environment. You will work closely with the Service Desk, fellow EUC Engineers, and wider Technology teams to diagnose and resolve hardware and software issues. This includes support for PCs, laptops, mobile devices, and desktop telephony, ensuring incidents are resolved within agreed KPIs and SLAs.
You will also receive training in Maximus IT Asset Management (ITAM) processes and will be responsible for managing company asset dispatch, tracking, and arranging asset returns.
The role is office‑based at a Maximus UK CNN Cardiff (Nantgarw), occasional travel to other Maximus UK sites maybe required. A Full Driving Licence will be required to be part of the OOH on-call Rota once full training has been completed.
Specific Accountabilities:
1. Resolve assigned Service Now requests and incidents to agreed SLAs and Customer Service targets and by focusing on root causes to drive down outages
2. Contribute to improvements of the production environment through automation and process improvement to reduce incidents and requests
3. Deliver technology solutions to agreed standards including security policies and drive customer satisfaction
4. Continue to learn about EUC hardware, software and simple desktop applications, particularly the M365 suite and Maximus hardware standards
5. Maintain records on company asset dispatches, tracking, and arranging asset returns ensuring that the asset information is correctly updated in the asset register
Qualifications & Experience
6. Educated to degree level or equivalent, including GCSEs (or equivalent) in English and Mathematics, or a combination of education, training, and relevant experience that demonstrates the ability to perform the role effectively
7. Demonstrated interest in information technology, with a commitment to developing a career in IT support and a willingness to work towards recognised industry certifications
8. Relevant practical experience gained through education, training programmes, volunteering, personal projects, or transferable work experience
9. Basic proficiency in the use of computers and common software applications (e.g. Microsoft Windows, Microsoft 365, Excel)
10. Previous experience in an IT support or service desk environment is desirable
11. Experience in a customer service or customer-facing role, including informal settings such as supporting peers, family, or colleagues with technology
Individual Competencies
12. Positive and proactive approach, with enthusiasm for learning and ongoing professional development
13. Strong verbal and written communication skills, with the ability to engage effectively with both technical and non-technical audiences
14. Professional and customer-focused approach to end-user support
15. Analytical and methodical problem-solving skills, with the ability to troubleshoot effectively
16. Ability to manage workload efficiently and work within agreed service levels and priorities
17. Collaborative and dependable team player, with the confidence to seek support and escalate issues appropriately
18. Receptive to feedback and committed to continuous improvement
19. Adherence to IT policies, security standards, and confidentiality requirements
Travel Requirements - The role is office‑based at a Maximus UK CNN Cardiff (Nantgarw), occasional travel to other Maximus UK sites maybe required. A Full Driving Licence will be required to be part of the OOH on-call Rota once full training has been completed.