Type: Full-timeLength: PermanentSalary: Competitive Salary plus Bonus SchemeAbout UsThe JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 22 locations across Kent, Sussex and Essex and around 550 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPSDescriptionThe JCB Group is one of the leading Volkswagen, SEAT and CUPRA dealer partners in the South East, known for delivering exceptional customer service and investing in the development of our people. We recently achieved 100% on our manufacturer audit and consistently rank within the Top 50 of national manufacturer scorecards, reflecting the strength and professionalism of our team.We are now looking to recruit a Service Advisor to join our high performing Aftersales department. This is an excellent opportunity for someone who is customer focused, organised and keen to build a long term career within the Volkswagen Group network.About the RoleAs a Service Advisor, you will be the key link between our customers and the workshop. Your responsibilities will include:Greeting customers and managing service checkinsCreating job cards and updating customers throughout the repair processLiaising with technicians and ensuring accurate communicationUpselling service plans, accessories and recommended workManaging invoicing, handovers and follow up callsDelivering a high standard of customer satisfaction in line with manufacturer expectationsYou will receive full support and training, including Volkswagen Group systems and processes.What We’re Looking ForPrevious customer facing experience (automotive preferred but not essential)Strong communication and organisational skillsAbility to work in a fast paced environment with accuracyA positive, professional attitude and a commitment to excellent serviceConfidence using computer systems and managing multiple tasksWe are open to candidates from hospitality, retail, call centres or admin backgrounds, provided you bring the right attitude and customer care skills.What We OfferMonday to Friday only – no weekend working8:00am to 5:30pmCompetitive salary based on experienceMonthly performance bonus opportunitiesFull manufacturer training and developmentA supportive team environment within a respected, high performing dealer groupGenuine long term career progression across the JCB Group and Volkswagen brandsBenefitsYou will be part of a varied and progressive dealer group with opportunities for progression and development.We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.**Please note only applicants successfully shortlisted for interview will be contacted**
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