Join to apply for the Hotel Front of House Assistant role at Merlin Entertainments
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)
Contract Type: Seasonal, until Winter 2025
Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience! Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!
As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host.
Responsibilities:
* Demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries
* Work across multiple areas within the Hotel
* Greet guests outside the hotel upon their arrival
* Handle guest luggage within the luggage store
* Escort guests to their rooms
* Direct guests to facilities around the Hotel as a Hotel lobby host
Qualifications & Experience
* Experience of working in a Hotel within a Front of House or Receptionist role
* Confident in manual handling as you will be expected to lift and move guest luggage
* Flexible approach to working
* Comfortable and confident using computer-based booking systems is desirable
* Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
* Have a passion for delivering excellent service and a passion for our brand
Benefits
* Pay of £8.00 - £12.21 per hour (age related)
* 40% discount off LEGO sets and products on the online LEGO Store!
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in Merlin retail shops and restaurants
* Staff discount codes for Merlin Annual Passes to gift to loved ones!
* Pro rata holiday allowance based on 28 days full time equivalent
* Private pension scheme
* Life assurance scheme
* Employee assistance programme
* Access to Perks at Work which 30,000+ national & local employee discounts
* Free staff parking
* Ongoing training & development
We are an equal opportunities employer and welcome applications from all qualified candidates. If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email.
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