Document reception officer Location: Newport - Intellectual Property Office (IPO) Contract: 7-month initial term Hours: 37 hours per week, Monday to Friday Pay Rate: £13.90 per hour Working Pattern: Hybrid (minimum 20% onsite) About the Role Brook Street is delighted to be recruiting on behalf of a public sector client, the Intellectual Property Office (IPO), for an exciting opportunity based in Newport. This is a key administrative role supporting patent operations, ensuring documents, fees, and filings are processed accurately and in line with legislation. The role offers a supportive working environment, excellent onsite facilities, and flexible hybrid working arrangements. Benefits Onsite gym Onsite parking Hybrid working - minimum 20% onsite (1 day per week) Full flexibility to attend the office more frequently, particularly during training Opportunity to gain experience within a respected public sector organisation Key Responsibilities Sort and dispatch unopened post, including London filings, ensuring document dating complies with the Act and Rules (office-based duty). Oversee the smooth running of the shared mailbox system on a daily rota basis, ensuring all received emails are accurate and correctly handled. Carry out non-technical examinations of documents to ensure correct filing dates are applied in compliance with legislation. Examine documents to ensure fees are allocated correctly in line with Terms and Conditions, Deposit Accounts, and relevant statutory instruments. Action credit and debit card payment requests. Process fees on fee-bearing forms submitted under UK and international legislation. Log all relevant forms onto COPS and notify Index and Scanning teams once complete. Identify and allocate both fee and non-fee bearing patent forms and documents. Log and forward later-filed documents received electronically via PDAX. Handle telephone and email queries relating to filing dates, fees, and customer accounts from both internal and external customers. Issue receipts for new patent applications following data capture, ensuring applications comply with Section 15 of the Act. Prepare paper-filed applications for security checks. Manage, investigate, and resolve mailbox queries in a timely manner. Hybrid Working Information This role is carried out in line with IPO Hybrid Working Arrangements. You will be required to attend the office a minimum of 1 day per week (20% of working hours). While there is flexibility in choosing your onsite day, attendance will also be required for training and other business-essential activities, sometimes at short notice. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.