Benefits
* 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
* Free access to company holiday homes
* Buy & sell holidays
* Discretionary annual bonus plus an additional Shared Reward Bonus
* Matched pension contribution
* Health cash plan plus Private medical insurance
* Life assurance and Critical illness cover
* Travel season ticket loans and Ride to work scheme
* Free local gym access
* Local bar / restaurant discounts
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About Charles Street Finance
Charles Street Finance (“CSF”) is a specialist secured lender based in Cheadle, South Manchester. Established in 1983, we’re a small team but have doubled the size of the loan book over 2 years and are seeking to grow and enhance the existing personnel in key areas to further facilitate our ambitions.
We are focused on a common-sense proposition built around attention to detail and speed of response whilst always putting the customer at the heart of everything we do. A can-do approach fuels our speed of response from enquiry through to payment. Honesty and integrity are fundamental principles across the customer journey and the long-standing relationships we have cultivated are testament to our service levels and reliability.
Job Description
As a Case Manager, you will work as part of our Charles Street division, which operates with great success supporting professional property developers and investors to access bespoke funds for key projects including Bridging finance, Buy-to-let and Development exits. You will manage the processing of mortgage applications to deliver an outstanding service to new and existing customers, enhancing process improvement and quality control across the team.
Responsibilities
* Have oversight of new applications received, providing an initial case assessment and requesting any additional information required before progressing to underwriting
* Proactively manage your own pipeline of cases both pre and post offer, coordinating with brokers, customers, solicitors and other third parties to minimise turnaround times
* Drive and manage performance of the process through coaching, support and quality control across the team to ensure SLAs are met and exceptional customer service is maintained
* Conduct thorough quality control reviews of loan files to ensure completeness and accuracy prior to funding
* Produce weekly reports on status of applications, time to offer and time to fund; highlight matters of concern and opportunities for efficiency improvements
Qualifications
Essential
* Experience of mortgage / loan processing
* Ability to assess and interpret information such as bank statements and legal documents
* Experience of quality oversight and assurance
* Ability to produce weekly reports on department performance
* Experience of working in a regulated environment
* Strong communication skills, both written and verbal, with the ability to lead and mentor others
If you feel you have some of the skills mentioned but not all, please still apply for a discussion regarding your suitability for the role.
Equal Opportunity
Charles Street embraces diversity and inclusion, and is proud to be an equal opportunity workplace. We welcome difference and value colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you require support or reasonable adjustments during any stage of the recruitment process, please let us know when applying so we can help you perform at your best.
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