FDM is a global business and technology consultancy seeking a
Supplier and Contract Manager
to work for our client within the public sector. This is initially a
6-month
contract with the potential to extend and will be a
hybrid
role based in one of the multiple office locations around the UK such as
Manchester, Leeds, Newcastle, Edinburgh and Birmingham
.
Our client is seeking a driven Supplier and Contract Manager with a strong focus on performance and engagement to join their team. Ideally, the role holder will have experience in both supplier and procurement and be able to work on framework. This role is critical in ensuring supplier excellence, fostering effective relationships, and supporting high-quality service delivery. You will play a central role in developing KPIs, leading supplier reviews, and driving continuous improvement through collaboration and innovation.
As a Supplier and Contract Manager, you will be responsible for implementing and maintaining robust performance management frameworks to ensure that suppliers meet agreed standards and deliver value. Working closely with internal stakeholders and external partners, you will manage supplier performance reviews, support procurement activities, and contribute to strategic decision-making through the analysis of performance data.
Responsibilities
* Develop and maintain performance management frameworks, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
* Lead regular supplier performance reviews, identifying areas for improvement and initiating action plans where required
* Build and maintain strong relationships with suppliers and internal stakeholders to ensure collaborative working and mutual success
* Analyse performance data and market trends to inform strategic planning and improve supplier effectiveness
* Coordinate the resolution of performance-related issues, escalating concerns where appropriate
* Promote continuous improvement by supporting supplier development and encouraging innovation
Requirements
* Demonstrable experience in the management of third-party contracts, including oversight of contract delivery and compliance
* Proven ability to support or lead procurement activities, including drafting Statements of Work (SoWs)
* Strong communication skills, with the ability to engage a range of stakeholders and ensure effective service delivery
* Recent and relevant experience in the procurement and management of third-party suppliers
* Excellent organisational skills, with the ability to manage a diverse portfolio of contracts and meet tight deadlines
* A collaborative approach and a track record of working effectively with multiple stakeholders
* Ability to work at pace in complex and multi-stakeholder environments, showing resilience and sound judgement
* Confidence in prioritising and balancing competing demands independently
* Experience in supplier relationship and performance management
* Ability to develop and monitor KPIs and SLAs to drive service improvements
* Competence in analysing and reporting on supplier performance data
* Strong interpersonal, negotiation, and conflict resolution skills
* Understanding of customer-centric service delivery models
Why join us
* Career coaching, mentoring and access to upskilling throughout your entire FDM career
* Assignments with global companies and opportunities to work abroad
* Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
* Annual Leave
* Work place pension
About FDM
We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.