Description
Service Desk Support Analyst, Havas Shared Services.
We provide comprehensive IT support to over 2000 users across the UK and Ireland, ensuring the smooth operation of all Havas agencies. Our team is dedicated to bringing the agency to life by maintaining seamless technology services. As a Platformer, you can expect to be an integral part of this dynamic environment, contributing to the success and efficiency of our operations.
We are looking for a Platformer with:
•We are looking for someone who can efficiently handle all incoming help
requests through the helpdesk ticketing system, telephone, email, or in person.
•The ideal candidate will approach each request in a positive, helpful, and
constructive manner, with the goal of maintaining high user satisfaction.
•Additionally, this role involves fostering strong relationships between the IT
Service Desk and the rest of the company.
•An interest in computing and a strong desire to learn are essential for this
position. On the 6-month programme, you’ll be involved in:
•Set up, configure, and build PCs, Macs, and mobile devices.
•Deliver IT support both remotely and on-site.
•As a team member, you join a dynamic, innovative environment where your skills and knowledge are highly valued. At Havas IT, we are committed to providing exceptional support and services across the UK, and your role is crucial in achieving this goal.
•As part of Havas IT, you will be able to work with diverse colleagues and gain exposure to a wide range of technologies. This experience will enhance your technical skills and broaden your understanding of the industry.
•Our team is dedicated to fostering a collaborative and supportive work environment. You will have access to a wealth of resources and expertise, ensuring you have the support you need to succeed in your role. Whether tackling complex projects or assisting with office moves, you can count on your colleagues to lend a helping hand.
•We believe that continuous learning and development are key to our success. You can access various training programs and professional development opportunities as a new hire. We encourage you to take advantage of these resources to further your career and contribute to Havas IT's growth.
On the Platform programme, you'll benefit from:
•A dedicated Buddy
•Introductions and breakfasts with Senior Leaders
•Pastoral Support
•Free breakfast in the office
•Wellbeing and mental health support
•Yulife - wellbeing app
•Employee assistance programme
Training and Development sessions
•Communication
•Productivity
•Goal Setting and Objectives
•Career Development
•Diversity, Equity & Inclusion
•Networking
•CV & LinkedIn
•Industry Insight sessions
•Group Project
As an equal opportunity’s employer, we are committed to a diverse workforce and a barrier-free recruitment process. If you require any reasonable adjustments made to the recruitment process, please let us know.
This role is a 100% office-based.
Office Location: 3 Pancras Square, London N1C 4AG
#LI-TG1
Contract Type :
Intern
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.