About the role
Join the University of Leicester as an Estates Service Help Desk Operator. The Estates Service Desk comprises a team of approximately 15 colleagues who work closely with departments across Estates and Campus Services. We provide high‑quality customer service to students, staff, and visitors, operating from several reception points across the central campus.
We are looking for an excellent customer‑focused individual to join our busy team of Help Desk Operators. You will have good IT and administration skills and be able to communicate effectively over the phone, via email and face to face. The role is Part‑Time (30 hours per week) and we are looking for:
* Monday to Friday 8am – 2pm (ideally)
* Monday to Friday 10am – 4pm
This role offers an excellent opportunity to support the effective day‑to‑day running of the Estates Service Desk, contributing to both routine operations and critical activities throughout the academic year. You will play an important part in upholding our core values of Inclusivity, Inspiration, and Impact. The post is permanent and available for an immediate start.
About you
We are seeking a highly customer‑focused individual to join our busy and dynamic team. The ideal candidate will demonstrate strong IT proficiency and well‑developed administrative skills. You communicate clearly and professionally across a range of channels, including telephone, email and face‑to‑face interactions. You bring experience of working effectively within a fast‑paced team environment, showing flexibility, accuracy and strong attention to detail. You are committed to promoting equality, diversity and inclusion, and are enthusiastic about contributing to broader university initiatives beyond your core responsibilities—helping to foster an inclusive, welcoming and vibrant campus community.
Additional information
Informal enquiries are welcome and can be directed to Lisa Booker, Campus Services Operations Manager, on lmb46@le.ac.uk.
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world. As a diverse and forward‑thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive. We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
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