Job Description
Job Title: Technical Security Engineer
Working as part of a team of engineers, you will primarily be responsible for the delivery and in-life support of cybersecurity services to clients. The role includes the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked.
Responsibilities:
• Work with clients to deploy Cybersecurity services including (but not limited to):
o Sentinel One EDR
o FortiEDR
o FortiSIEM
o FortiSOAR
o Qualys (Network scanners and Cloud Agents)
o Mimecast
o Microsoft Sentinel, Azure & Entra
o CybSafe training platform
• Monitor the health of cybersecurity infrastructure (both client based and internal) and investigate alerts as required (note that security alerts will be handled by the SOC team)
• Respond to client support queries to provide effective and efficient resolution of in-life issues
• Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service
• Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes.
• Manage your workload efficiently to ensure deadlines are met an...