Service Delivery Security Manager
Team
The Service Delivery Security Manager role is within the KPMG UK Information Security function, reporting directly to the Security Production Assurance & Compliance Lead. This role is essential for providing and delivering secure, innovative, technology-enabled services and solutions for KPMG and its clients. It is vital for demonstrating that KPMG delivers 'secure by design' services, fostering trust among business stakeholders, clients, and regulators.
Role
The main purpose is to facilitate the harmonious delivery of Security Services by ensuring strong collaboration with external Service Providers and all KPMG business functions. The focus areas include:
1. Managing the security services relationship to safeguard the delivery of end-to-end services involving all KPMG UK Technology services or third-party suppliers.
2. Providing governance for infrastructure security services.
3. Overseeing all services provided by KPMG UK Technology and third-party suppliers, troubleshooting issues, and escalating as necessary.
Key responsibilities are:
* Collaborating closely with Service Owners to understand their service roadmaps and operational needs.
* Leading the governance processes for these services.
* Ensuring compliance with firm standards, guidelines, contractual, and operational commitments.
* Reviewing and governing Service Provider quality, improvement plans, issues, and operational risks, with engagement from the Security Production Assurance & Compliance Lead.
* Facilitating issue resolution through consensus building and escalation.
* Managing Service Provider knowledge management, reporting, documentation, and engagement practices to ensure operational excellence.
* Reviewing capacity plans to meet demand and align with service roadmaps.
* Consolidating and reporting on security service delivery and initiatives across KPMG capabilities.
* Coordinating planned changes to minimize disruption to Security services.
* Communicating major security changes or enhancements between Security and business functions.
* Serving as the primary contact for security-related queries and issues.
* Working with Service Delivery Managers and Service Owners to clarify remediation and expectations.
* Implementing operational security activities, processes, and standards in collaboration with the Security Production Assurance & Compliance Lead.
* Building stakeholder relationships, negotiating service levels, and defining project scopes.
* Monitoring and enforcing compliance with security policies, guidelines, and standards, escalating issues when necessary.
* Proposing policy and procedural improvements based on feedback to enhance efficiency and compliance.
* Supporting incident and problem management teams and participating in security governance.
* Managing and developing compliance within relevant technical security domains, utilizing automation and a customer-focused approach, and defining service strategies and roadmaps.
Knowledge/Skills
* Ability to create insightful dashboards (preferably via PowerBI) by unifying reports and metrics from various sources.
* Extensive experience in infrastructure or technology management leadership roles.
* Understanding of change management processes in a fully managed environment (ITIL).
* Excellent interpersonal, negotiation, and influencing skills across all levels of the organization, both UK and global.
* Experience managing delivery teams and managed IT services.
* Proven ability to manage relationships with key stakeholders and third-party suppliers.
* Capability to deliver transformation plans supporting operational objectives.
* Strong financial and commercial acumen, with excellent presentation skills.
* Ability to set challenging objectives aligned with strategic priorities.
* Commitment to continuous professional development and maintaining professional accreditation.
* Knowledge of infrastructure management tools such as Endpoint Protection, ITSM platforms, and security tools.
* Experience managing applications and infrastructure in cloud environments.
* Excellent communication skills to explain technical concepts to diverse audiences within the organization.
* Proven experience working in a fast-paced, customer-focused environment delivering high-quality security services.
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