Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role Monitor tenants rent accounts accounts and take prompt action in accordance with the pre-action protocol and Councils rent collection policy and procedures to prevent the accumulation of debt and homelessness. Maximise revenue collection in line with targets to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention. Key Requirements Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement. Assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained, and tenant’s needs are met. Be responsible for preparing timely and accurate reports on arrears cases and attend Court, prepare all relevant Court papers, and represent the Council in court on possession cases for nonpayment of rent. Conduct interviews and undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears. Ensuring a presence is maintained in the community Skills & experience Minimum Level 2 qualifications in subjects relevant to the role. Have, be working towards, or willing to work towards level 3 qualification related to housing management and social housing practices At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience Additional Information The Councils offer a range of staff benefits: pension generous leave entitlements starting at 25 days plus bank holidays (pro-rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more What next Need further information? please contact Claire Jones (recruiting manager) on 01527 64252 ext 2621 or email claire.jones2@bromsgroveandredditch.gov.uk If this role interests you please select the 'Apply’ button If you experience difficulties in applying online then please contact HR at recruitment@bromsgroveandredditch.gov.uk This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Attached documents 3. Rent Officer JD PS.docx