Overview
Join to apply for the Manager, Performance Programmes EMEAA role at IHG Hotels & Resorts.
At IHG Hotels & Resorts, we’re driven by a bold ambition: to deliver exceptional guest experiences and achieve operational excellence across our world-class portfolio of hotel brands. We’re looking for a Manager, Performance Programmes to drive performance across the IHG estate through the Hotel Experience Champion programme. If you’re passionate about elevating hotel performance, building strong cross-functional relationships, and making a measurable difference across a global organisation, this is your opportunity.
Your Day-to-Day
* Foster a thriving community: Lead the EMEAA Hotel Experience Champion Community – ensuring it remains active, informed, and equipped to deliver excellence
* Lead strategic performance initiatives: Design and deliver annual performance plans for EMEAA that align with global strategies and performance objectives
* Enhance hotel team capabilities: Co-create impactful training tools and EMEAA-specific programs that support and uplift hotel performance metrics
* Build stakeholder alignment: Collaborate with global and regional teams to ensure tools, training, and delivery plans are aligned and effective across the portfolio
* Drive insights into action: Analyse performance data and insights to refine strategies and continuously improve outcomes at the hotel level
* Boost guest loyalty & engagement: Partner with loyalty teams to roll out regional plans and embed loyalty initiatives that drive long-term guest retention and brand advocacy
What you’ll bring to the table
* Proven experience in operational and strategic roles within international hotel brands, with a focus on loyalty, distribution, or performance
* A track record of successful project planning and strategic execution in complex, multicultural environments
* Strong analytical skills with the ability to turn data into actionable business insights
* Excellent communication and stakeholder management skills – you know how to influence, align, and deliver through others
* A passion for the hospitality industry and a mindset of continuous improvement and innovation
* Deep understanding of the EMEAA markets and how to tailor strategies to a diverse range of hotel environments
Location
This role is based in Windsor 3 days per week, with the flexibility to work remotely on the remaining days.
Company overview and culture
IHG Hotels & Resorts publishes information about its culture, flexibility, and benefits. The company supports hybrid working, offers room discounts across properties, wellbeing programs, and a range of benefits designed to help you live your best work life. IHG is committed to an inclusive culture and equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected category.
Equal Employment Opportunity
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.
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