We are looking to appoint a highly motivated and driven Application Support Officer to play a key role in delivering high-quality application support services across the Council. This is an exciting opportunity to contribute to the effective support/delivery of critical business applications, ensuring excellent customer service, continuous improvement, and a strong user-focused approach. You will work closely with colleagues across Technology and the wider organisation to maintain and enhance application performance, support service delivery, and help drive digital innovation.
An in-depth knowledge of technically supporting corporate and/or business applications is essential.
* Ideally, someone who can hit the ground running in a Local Authority application support role
* Experience of supporting Local Authority line of business applications
* Proven experience providing solid evidence-based 2nd line support to users of a wide range of applications
* Strong technical troubleshooting and problem-solving skills in live environments
* A commitment to delivering excellent customer service and improving user experience
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