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View more categories View less categories Sector Catering and Hospitality Role Executive Contract Type Permanent Hours Full Time
This role is part of the Tesco Mobile team and will be based out of the Tesco Mobile Manchester office 2 days per week, Tuesday's and Wednesday's!
As a Contact Support team member within the Tesco Mobile Contact Team, you will play a key role in ensuring excellent communication across critical areas of the business. Reporting to the Chapter Lead, you will help drive Tesco Mobile's dedication to delivering outstanding, best-in-class customer service by supporting key business functions, including the Change team, Partner Managers, OSD, Carehub team, and other customers.
Operating in an Agile environment, you will be instrumental in fostering a culture that prioritizes customer-centric solutions. You will coordinate initiatives that create significant impact and value, ensuring Tesco Mobile remains aligned with its goals. Collaboration, continuous learning, and knowledge sharing will be central to your role as we work together to enhance the customer experience.
Who we are
Tesco Mobile is a unique joint venture between VMO2 and Tesco, launched in 2003, and has grown through launching new services, markets, and customer propositions. With over 5 million customers, Tesco Mobile is award-winning and adopts agile methodologies, fostering a can-do attitude across its teams. We seek top talent from our shareholders and the wider industry.
Working at Tesco Mobile means being employed by one of our shareholders—Virgin Media O2 or Tesco Mobile. Our head office vacancies are advertised under both brands. We cultivate a community-oriented culture that values diversity and inclusion, believing that a diverse workforce enhances human connection—we are supermarket mobile!
The must-haves
* Good knowledge of Carehub or similar products
* Strong influencing and communication skills
* Collaborative team player with excellent relationship-building abilities
* Proactive attitude, curiosity, and willingness to challenge the status quo
* Understanding of regulated products within the Telecoms industry
* Experience in retail or contact centre environments, ideally in service roles
* Experience working in an Agile, collaborative environment
* Data analysis skills with a logical, pragmatic approach to problem-solving
The other qualities we value
* Ability to adapt to changing priorities in a fast-paced environment
* Solid understanding of Tesco Mobile products and services
* Strong critical thinking skills to identify challenges and develop solutions
* Ability to manage emotions and foster collaboration and relationships
What’s in it for you
We celebrate our people and aim to create an inclusive culture where everyone can bring their best selves to work. We believe diversity makes us stronger and helps us create a brighter future.
At Tesco Mobile, you’ll enjoy a comprehensive reward package with many benefits and optional extras, supporting you and your loved ones through life’s challenges.
We support hybrid working, providing facilities for collaboration at the base location and equipment for remote work.
Next steps
If successful after applying, the process will likely include a two-stage interview. For questions or reasonable adjustments during recruitment, contact the recruiter. Thank you for your interest in joining Tesco Mobile.
Note: If you are a former VM candidate and successful for this role, you will need to transfer to an O2 contract, with your length of service protected. Tesco Mobile is not obliged to prioritize at-risk VMO2 candidates but will support talent at risk where possible.
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