Job Description
Brook Street (UK) Ltd are recruiting a Senior Clerical Officer for our leading Public Sector client Education Authority Northern Ireland, Belfast.
As the temporary Senior Clerical Officer in the Procurement department, you will provide advice and assistance to Education Authority officers, customers, the public and other professionals as directed by the Programme Manager.
The successful candidate will be working in the CPS Operations Team to assist with purchase order creation and cancellations on the iProcurement ordering system. Other duties include, but are not exclusive to, answering calls on the helpdesk, assisting in the creation of suppliers on the system and learning the ordering processes for the EA contracts and frameworks. The successful candidate will be assigned equivalent duties of those at the same grade level. They will work alongside their supervisor and the CPS Operations Team to provide an exceptional service to customers.
Essential Criteria:
1. Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
2. Have good customer service skills, along with excellent verbal and written communications skills.
3. Be a good Team player with the ability to work on one's own initiative.
Job Role:
4. Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet and internet facilities.
5. Answer telephone calls and queries from customers and clients and accurately record the call conversation, escalating to the correct department when necessary.
6. The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
7. Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager.
8. Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager.
9. Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders.
10. Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager.
11. Delegate tasks to the office team in the absence of senior management.
You will benefit from:
12. Full training and induction
13. Accrue holiday hours as you work
14. Brook Street (UK) Ltd back-office support and mentoring
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to contact us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
The rate of pay is £14.53 per hour, the hours of work are 36hrs Monday to Friday.