Chester
£20,383 per annum for 25 hpw
Part-time, Permanent, 25 hours per week over 5 days
About You
Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service?
You'll love helping customers, so this will be a significant part of your previous roles, especially in a busy office or contact centre environment. You'll be a great communicator, supporting customers to access our services and putting them at the heart of everything you do.
You will be able to
* Champion our customers by providing an excellent customer experience as the first point of contact.
* Help customers access our services in line with our customer commitment.
* Live our values daily, taking ownership of queries and doing what matters most for our customers.
* Support first contact resolution of queries, including diagnosing & scheduling repairs, and handling rent, ASB, lettings, and homeownership queries.
* Help provide an accessible, value-for-money customer experience to meet the diverse needs of our customers, in line with our policies.
You'll be comfortable working with colleagues across our business in an environment focused on continuous improvement, value for money, learning, and innovation. You'll build relationships with partners to provide excellent services for customers, embracing our One Team approach.
Take a look at our job profile — if you think you've got most of what we're looking for, but not everything, we'd still love to hear from you.
About Our Team
Our team is great (if we don't mind saying so ourselves!). We're led by our Executive Director of Customer Experience.
We work hard, support each other, and also like to have fun!
You will be part of our Customer Experience Team, reporting to our Customer Experience Manager and Customer Experience Coach. It's an exciting team as we deliver our new corporate plan ambitions.
To apply, submit a CV and supporting statement explaining why you're right for the job by 9am on 28th August 2025.
Shortlisted candidates will be contacted to arrange an interview.
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