Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community, and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
The Role
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.
As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.
The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.
Key Responsibilities Of The Role
* To be familiar with the day's business, including arrivals, departures, and special requests.
* Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and check-out procedures.
* To have a good understanding of the guests’ requirements when they are checking in or out.
* To ensure all cash, charge, float, and till procedures are carried out in accordance with company policy.
* Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, ensuring our guests are assisted effectively.
* Keeping the team up to date by attending the daily meetings.
* Maximise sales through up-selling, using incentives and promotions.
* Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently.
* Ensure prompt resolution of customer complaints.
* Operate the telephone system professionally and competently in line with both operating and Company Standards.
Requirements Of The Role
* Experience working in a hotel or customer-related role.
* Excellent customer service skills, ability to follow standards, and good organisational skills.
* Ability to make decisions in a fast-paced environment and enjoy it.
* Good communication skills with colleagues and guests.
* Ability to use a phone and computer system.
Being Bespoke
Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, 8,000 employees, and £815 million of assets.
We are the UK’s Largest Independent Hotel Group, owning various hotels and partnering with an expanding portfolio. Our properties range from golf hotels to spa resorts and city centre hotels.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, along with management consultancy services and hotels with sales & marketing services.
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