System Analyst - IDOX and Print
At Basingstoke and Deane Borough Council, we put our community first. Our IT & Digital Transformation team plays a key role in enabling efficient, modern and secure digital services for residents, partners and colleagues.
What You’ll Be Doing
* Provide customer‑focused support to users of the IDOX suite of applications, Planet Press and associated systems, ensuring all incidents, requests and changes are handled in line with ITIL best practice.
* Maintain, secure and develop the IDOX suite of applications used by the council’s regulatory services and its integrations, ensuring systems are compliant, patched and operating effectively.
* Assist service areas with transforming their printing requirements and supporting the transition of business print activities to the print room using Planet Press.
* Work closely with services, attending meetings to understand upcoming work, projects or changes that require IT input.
* Co‑ordinate and manage system upgrades, patches and testing, ensuring smooth and well‑documented change processes.
* Produce and maintain clear documentation, supporting first‑time fix capability and promoting digital self‑service.
* Provide training, run workshops, produce technical and statistical reports, and act as a key contact for third‑party suppliers.
* Contribute to wider digital development, supporting project delivery and continuous improvement across the council’s technology estate.
About You
Essential Experience And Skills
* Experience working in IT as an administrator or in a service desk environment.
* A proven track record of working with Microsoft technologies.
* Strong communication skills, with the ability to explain technical information clearly.
* Excellent planning, organisation and problem‑solving abilities.
* Strong attention to detail and the ability to work under pressure to meet deadlines.
* High computer literacy and confidence with Microsoft desktop applications.
Appointment Type
Permanent Position
Full Time/Part Time
Full‑time
Job Category
IT
Hours
37
Is this a hybrid working role?
Yes
Salary
£37,913 – £40,824
Interview date
W/C 20 April 2026
Closing Date
15/04/2026
Ref No
912
Documents
* System Analyst - IDOX and Print - Job Description (PDF, 187.76kb)
* System Analyst - IDOX and Print - Person Specification (PDF, 217.13kb)
* System Analyst - IDOX and Print - Terms and Conditions (PDF, 159.33kb)
Benefits
* Generous annual leave allowance plus bank holidays
* Local government pension scheme and Life Assurance
* Salary sacrifice schemes for bicycles and electric cars
* Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
* Funded healthcare cash plan including optical and dental cover
* Free flu vaccination vouchers
* Access to a free and confidential employee assistance program
* Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses
Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community.
The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.
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