Job Description
Hours: Monday - Friday: 8:30 AM to 5:30 PM and Saturday: 8:30 AM to 12:30 PM
One-hour unpaid lunch break each day, excludes Saturday.
Salary: £25, 040
Annual Leave: 20 days excluding Public Holidays
Role Purpose
The Porter ensures the efficient operation of Boleyn Court by maintaining a safe, clean, functional and welcoming environment for residents, contractors, and visitors. This role requires exceptional customer service, attention to detail, proactiveness, and a strong understanding of health, safety, and fire compliance. The Porter acts as the first point of contact for day-to-day resident needs while supporting the smooth management of the property.
Key Responsibilities:
1. Resident and Visitor Support
* Provide a welcoming, professional, and approachable presence always.
* Address resident enquiries, offering guidance on building services and procedures.
* Assist with practical tasks such as allowing access for deliveries, by appointment only.
* Challenge unauthorized visitors in a polite but firm manner and provide directions as needed.
2. Security and Access Control
* Monitor and control building access, ensuring only authorized individuals enter.
* Conduct routine checks on locks, gates, and access systems, ensuring they are operational and secure.
* Respond promptly to suspicious activity, reporting incidents to the property manager or relevant authorities.
* Monitor and manage any CCTV systems, if applicable, to enhance site security.
3. Communal Area Maintenance
* Maintain the cleanliness and tidiness of communal areas, ensuring they are always presentable and free from obstructions.
* Undertaking routine watering of plants/shrubs across the development.
* Perform light maintenance tasks such as replacing bulbs, lubricating hinges, or arranging repairs for larger issues.
* Inspect and report on the condition of communal stairwell and hallway lighting, ensuring timely replacements.
* Carry out regular checks and adjustments to communal timer switches for seasonal changes.
* Monitor perimeter fencing and walls for damage and report or arrange repairs as needed.
4. Health and Safety Compliance
* Conduct regular visual inspections of the building to identify hazards such as leaks, tripping risks, loose fittings and flammable materials.
* Ensure fire exits and evacuation routes are always clear and compliant with the Fire Safety Act 2021.
* Undertake and document weekly fire alarm testing and monthly emergency lighting inspections and lift phone line tests.
* Conduct routine checks and minor adjustments for fire doors, logging all inspections.
* Assist with periodic risk assessments and fire drills, ensuring residents are informed and prepared.
5. Seasonal and Weather-Related Tasks
* To oversee the clearance of snow and gritting of pathways, steps and roadways during winter to prevent slips and falls.
* Monitor drains during heavy rain to mitigate potential flooding.
* Inspect the property for storm damage and report issues promptly.
6. Waste and Recycling Management
* Oversee the correct use of communal waste facilities, ensuring bins are not overfilled or misused.
* Maintain clean and odour-free rubbish collection areas, sweeping and disinfecting regularly.
* Conduct routine inspections of the estate, including shared spaces like tennis courts and BBQ areas, removing litter and reporting damage.
7. General Administrative Duties
* Maintain detailed logs of daily activities, resident interactions, and incidents.
* Liaise with contractors to ensure work is completed to the required standard and in line with building protocols.
* Update communal noticeboards with announcements, rules, or event notices.
* Oversee the booking and use of communal amenities, such as tennis courts and BBQ areas.
8. Customer Service and Community Engagement
* Build positive relationships with residents by being approachable and proactive in resolving issues.
* Communicate updates and changes in building policies effectively.
9. Emergency Response
* Act as a point of contact for emergency situations, including fire alarms, floods, or medical incidents.
* Assist with the safe release of passengers trapped in lifts and report mechanical issues to contractors.
* Perform weekly flushing of water points to prevent Legionella.
Additional Responsibilities
* Support the property manager with special projects, including compliance checks.
* Attend training sessions in areas such as fire safety, first aid, manual handling, and health and safety compliance.
* Stay accessible during working hours via a mobile phone or other communication device.
Key Skills and Attributes
* Professionalism: Maintain a clean, presentable appearance and deliver consistent service levels.
* Communication: Strong verbal and written skills for effective interaction with residents, contractors, and management.
* Problem-Solving: Quick and proactive resolution of issues with a focus on resident satisfaction.
* Attention to Detail: Ensure high standards of cleanliness, safety, and orderliness throughout the property.
* Adaptability: Handle varied responsibilities and emergencies calmly and effectively.
* Teamwork: Collaborate with property management and contractors to maintain smooth operations.
Working Conditions
* Physical duties such as lifting, bending, or extended periods of standing may be required.
* A uniform will be provided and must be worn during working hours.