Our client, Ecokleen Group is in a major scale‑up phase, delivering specialist cleaning, rope access, BMU, MEWP and high‑rise façade services across the M25. With year‑on‑year growth of 30–35%, the founders are strengthening the senior team with an Operations Director who can take decisive control of delivery, elevate operational performance, and build a platform that supports sustained growth.
This role is designed for someone who thrives in a fast-moving commercial environment, takes ownership of performance, and can bring the structure and discipline needed to scale a growing business.
For the right leader, this role offers a credible and supported step into the Managing Director role within ~18 months.
THE ROLE — LEAD, IMPROVE, SCALE
You will take full oversight of day‑to‑day operations, establishing the rigour and pace required for a multi‑service, high‑risk access business. Your focus will balance fast, commercial action with disciplined, compliant, high‑quality delivery.
You will:
* Lead and control operational delivery across rope access, BMU, MEWP and specialist cleaning services
* Drive efficiency and margin improvement, using data, utilisation metrics and structured performance management
* Implement clear operating rhythms, process discipline and ISO‑aligned standards that enhance quality, safety and predictability
* Strengthen client relationships, ensuring reliability, responsiveness and high‑standard delivery for managing agents, developers and major portfolios
* Build the operational leadership layer, setting expectations, coaching managers and creating accountability throughout the team
* Enhance planning, scheduling and reporting, leveraging digital tools to improve transparency, forecasting and decision‑making
* Support commercial strategy, contributing to pricing, job costing, contract performance and tender submissions
* Play a central role in scaling the organisation, preparing systems, people and processes for a larger footprint and more complex operational model
* Act as the natural succession point to MD, taking increasing responsibility for commercial leadership, strategy, P&L and organisational performance
ABOUT YOU — BALANCE OF PACE AND PRECISION
You will bring:
* Senior operational leadership experience in cleaning, soft FM, technical services or high‑risk access
* A track record of delivering margin improvement, performance uplift and stronger contract delivery
* A decisive, commercially sharp mindset with confidence to make fast, informed decisions
* Strong planning, operational discipline and a natural tendency to bring structure and clarity
* Experience embedding processes, standards, reporting and compliance frameworks
* A hands‑on, low‑ego style with an ability to lead from the front while developing others
* Comfort working in a founder‑led, entrepreneurial business, where pace and adaptability are critical
* Ambition to take full business ownership and step into Managing Director responsibilities
WHY JOIN ECOCKLEEN?
* High‑growth environment where your decisions directly impact scale and performance
* A business with real traction and an expanding presence across high‑rise access and specialist cleaning
* Opportunity to shape culture, systems and operational strategy during a key growth phase
* A clear, structured and realistic MD succession plan for the right profile
* ISO‑accredited organisation with a commitment to safety, compliance and quality